Senior Manager, Technical Account Management

3 weeks ago

Chicago, Illinois, United States Adobe Full time
Join Adobe's Digital Experience Team

At Adobe, we're revolutionizing the world by empowering people to create and deliver exceptional digital experiences. As a Manager of Technical Account Management, you'll lead a team of Technical Account Managers, driving customer success and value propositions.

Key Responsibilities
  • Direct management of team resources, objectives, morale, and culture.
  • Motivate the team to deliver outstanding customer experiences and value propositions.
  • Set quarterly individual goals and provide ongoing performance feedback and formal performance appraisals.
  • Attract, hire, and retain top talent for each functional role.
  • Evaluate measurement criteria to determine trends in organizational performance, including customer happiness, operating efficiency, solution adoption, and customer retention.
  • Advocate for your team to drive global visibility and collaborate across boundaries on process improvements, customer concerns, and local business objectives.
  • Engage in support of key accounts and critical issue management.
  • Own one or more global programs for the Support leadership team.
  • Partner with the Customer Success and Sales leadership team to align Support efforts to local sales and retention objectives.
Requirements
  • Minimum of 5 years of people management experience in a fast-paced, enterprise-level, critical software support, professional services, or account management environment.
  • Core skills/proficiencies include Leadership, Customer Relations, Performance Management, Process Management, Data Analysis, Problem Solving, Effective Communication, Critical Thinking, Business Insight, and Technical Curiosity.
  • Act as a role model to others: set an example of integrity, ethical behavior, and professionalism.
  • Strong organizational skills: capable of prioritizing, managing, multitasking, and completing projects across different functions.
  • Outstanding communication skills (presentation, written, and verbal) to interact with all levels of professional staff.
  • Ability to explain complex concepts simply.
  • Excellent problem-solving skills and ability to navigate complicated situations in a professional manner.
  • Familiarity with SaaS solutions or Adobe Digital Experience solutions is a plus.
Why Adobe?
  • Work in a place that cultivates great leaders throughout the organization.
  • A place that understands that product innovation comes from people's innovation.
  • Those best places to work lists love us (in multiple countries), here's why.
  • Put your mind at ease with our health and welfare benefits, industry-competitive salary, and more.
  • The work is exciting. The people are fantastic. There's no better place to make an impact.

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $142,500 -- $235,600 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.

Adobe aims to make its website and application process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, please email us or call us.

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