Technical Account Manager

2 weeks ago


Chicago, Illinois, United States Qualtrics Full time
About Qualtrics

Qualtrics is a leading provider of experience management software, empowering organizations to deliver exceptional frontline experiences, build high-performing teams, and design products people love.

Job Title: Technical Account Manager

We are seeking a highly experienced Technical Account Manager to join our XM Success Team. As a Technical Account Manager, you will work closely with our largest customers to provide white-glove support, execute technical revisions, and ensure optimal utilization and impact of our platform.

Key Responsibilities:
  • Partner with XM Success Managers and work cross-functionally within Qualtrics to prioritize and advocate for software feature enhancements on behalf of our customers.
  • Collaborate with Customer Units and Qualtrics leadership on high-level client relationships and technology solutions.
  • Become an expert in our platform capabilities and understand our customers' platform needs.
  • Help customers optimize their use of the Qualtrics platform and increase adoption of technical capabilities where possible.
  • Design and document functional and technical requirements and help scope projects by understanding timelines and associated levels of effort.
Requirements:
  • Bachelor's degree from a competitive university.
  • 1-2 years experience working in a technical, consulting, or client-facing role.
  • Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment.
  • Comfort in working both autonomously and collaboratively.
  • Ability to articulate technical concepts to a non-technical audience.
  • Detail-oriented with an ability to prioritize and meet deadlines.
  • Familiarity with software and front-end development.
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills.
What We Offer:
  • Supportive environment with opportunities to work both autonomously and collaboratively.
  • Fun, inviting, and inclusive work environment made up of passionate, kind, and smart people who exemplify what it means to be a team.
  • In-office perks like catered lunch, snack bars, and the ability to bring your dog to work (in select offices).
  • Relocation bonus for out of state applicants.
  • 30 paid days off: 15 PTO days + 5 Wellness Days + 10 Holiday Closures (additional PTO with tenure).
  • Qualtrics Experience Program - $1800 annually for an experience of your choosing (eligible after one year).
  • Wellness Reimbursement Program - $1200 annually ($300/quarter) for wellness-related activities.
Qualtrics Hybrid Work Model:

Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.

These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation.

For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer, and we are committed to the inclusion of all qualified individuals.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.



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