Automotive Service Consultant

4 weeks ago


Smithfield, North Carolina, United States Classic Kia Smithfield Full time
About the Role

We are seeking a highly skilled Automotive Service Consultant to join our team at Classic Kia Smithfield. As an Automotive Service Consultant, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our service department.

Key Responsibilities
  • Assist customers with scheduling appointments and provide recommendations for necessary automotive services
  • Act as a liaison between customers and the service technicians to ensure accurate communication and timely completion of service requests
  • Prepare and present service estimates to customers, including detailed explanations of recommended repairs and associated costs
  • Handle customer inquiries and concerns in a professional and courteous manner
  • Maintain accurate and thorough records of customer interactions and service history
  • Coordinate with the parts department to ensure timely and accurate ordering of necessary parts for repairs
  • Stay up-to-date with current automotive technology and industry trends
Requirements
  • Prior experience in the automotive service industry is preferred
  • Strong communication and interpersonal skills
  • Ability to multitask and prioritize tasks effectively
  • Excellent problem-solving and decision-making abilities
  • Proficient computer skills
  • Valid driver's license
Benefits

Classic Kia Smithfield offers competitive compensation ranging from $50,000 to $80,000 per year, dependent on experience and qualifications. In addition, we offer a comprehensive benefits package including health insurance, retirement plans, paid time off, and employee discounts on automotive services and vehicle purchases.



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