Personal Banker

2 weeks ago

Sioux Falls, South Dakota, United States WELLS FARGO BANK Full time
About Wells Fargo

Wells Fargo is a leading financial services company that offers a wide range of banking, investment, and insurance products and services. We are committed to helping our customers achieve their financial goals and live their best lives.

Job Summary

We are seeking an Associate Personal Banker (SAFE) to join our National Branch Network team in the Consumer, Small & Business Banking division. As an Associate Personal Banker, you will be responsible for delivering exceptional customer experiences, building relationships, and providing personalized financial solutions to our customers.

Key Responsibilities
  • Participate in delivery of exceptional customer experience by building relationships through proactive outreach and proposing appropriate products, services, and digital solutions to help customers succeed financially.
  • Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications.
  • Receive direction from managers and exercise judgment within defined policies and procedures.
  • Develop understanding of bank products and services to connect to customers' needs.
  • Interact with customers to demonstrate care and build relationships.
  • Provide appropriate options for bank products and services to customers.
  • Refer customers' financial needs to other bankers and partners as needed.
Requirements
  • 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Preferred Qualifications
  • Customer service focus with experience handling complex transactions across multiple systems.
  • Experience proactively engaging with customers through outreach via phone or email.
  • Ability to educate and connect customers to technology and share the value of mobile banking options.
  • Ability to help customers succeed financially by offering introductions to additional team members as appropriate.
  • Experience working with others on a team to meet customer needs.
  • Experience fostering and developing strong customer relationships.
  • Ability to build strong relationships with internal partners.
  • Ability to follow policies, procedures, and regulations.
  • Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
  • Ability to interact with integrity and professionalism with customers and team members.
What We Offer

At Wells Fargo, we offer a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. We are committed to helping our employees grow and develop their careers, and we offer opportunities for professional development and advancement.

We are an equal opportunity employer and welcome applications from all qualified candidates. We are committed to diversity, equity, and inclusion in the workplace and strive to create a work environment that is inclusive and respectful of all employees.

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