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E-Commerce Client Relationship Manager

2 months ago

Atlanta, Georgia, United States RELIANCE WORLDWIDE Full time
Job Overview

Company: Reliance Worldwide Corporation

Position: E-Commerce Client Relationship Manager

About Us

Plumbing Matters. We enhance it.

Our cutting-edge solutions, rooted in a legacy of quality, cater to sectors including plumbing, heating, and construction, aiming to simplify our customers' experiences while sustainably achieving exceptional returns. We are publicly listed on the Australian stock exchange (ASX) and are headquartered in Atlanta, Georgia, USA, with regional offices in Brisbane, Australia, and London, UK. Our diverse portfolio of brands is committed to making a significant impact – we prioritize our planet, our people, and our promises. Operating in 45 facilities across 20 nations, we are ambitious and focused on expansion.

Role Summary

We are seeking a proactive and skilled Client Relationship Manager to join our E-commerce division. This role will primarily focus on nurturing and expanding relationships with our e-commerce partners, ensuring their objectives align with RWC strategies. Additionally, the position will involve managing our expanding Amazon operations. The ideal candidate will possess a robust background in client management, e-commerce, and digital marketing.

Key Responsibilities

  • Achieve or surpass annual revenue targets set for assigned accounts.
  • Collaborate with upper management to refine and enhance the e-commerce strategy for retail, ensuring it aligns with market dynamics and corporate objectives.
  • Build and maintain relationships with key e-commerce contacts, including brand advocates and retail media teams, to foster collaboration and drive mutual success.
  • Work alongside core retail sales teams to create an e-commerce strategy that complements physical retail and brand initiatives.
  • Oversee marketing and content to ensure consistency across e-commerce platforms by collaborating with Marketing, Product Management, and Item Data teams.
  • Coordinate with distribution and customer service teams to ensure smooth order processing and delivery to clients.
  • Monitor and evaluate e-commerce performance metrics, providing regular insights and reports.
  • Conduct business reviews of e-commerce accounts and present findings to sales leaders and management.
  • Perform competitive analysis by maintaining awareness of competitive products, pricing, performance, and market share to develop effective strategies.
  • Document and refine processes to enhance speed to market and adaptability in a rapidly evolving sales landscape.

Qualifications:

  • 5-10 years of experience in Account Management within Home Center accounts.
  • Preferred experience with Retail Brand Advocacy programs.
  • Strong knowledge of e-commerce platforms and technologies.
  • Familiarity with the Home Improvement sector is advantageous but not mandatory.
  • Demonstrated ability to manage multiple projects and clients concurrently.
  • Strong analytical skills with the capability to interpret data and trends.

Competencies:

  • Proven experience in building successful relationships.
  • Excellent understanding of sales analysis and performance metrics.
  • Strong analytical skills with a proactive, solution-oriented approach to challenges.
  • Ability to work independently with precision and make timely decisions.
  • Capacity to collaborate across functions to achieve goals.
  • Adept at analyzing market trends and conditions to better serve clients.
  • Understanding of the evolving marketplace and adaptability to change.
  • Ability to prioritize and manage multiple projects effectively.
  • Exceptional written and verbal communication skills.

Benefits:

  • Traditional and Roth 401k with up to 4% company match.
  • Health insurance coverage.
  • Dental and vision insurance.
  • Employee assistance program.
  • Flexible spending account options.
  • Life insurance benefits.
  • Paid time off.
  • Tuition reimbursement programs.
  • Employee Stock Share Plan.
  • Fully paid 10-week maternity leave.
  • Fully paid 2-week paternity leave.