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Strategic Account Director, Client Experience

2 months ago

Chicago, Illinois, United States IPG DXTRA Full time
Job Description

We are seeking a highly skilled and experienced Account Director to lead our Consumer Practice in Chicago. As a key member of our team, you will be responsible for leading multi-channel campaigns to success, coaching team members, and bringing to life some of the best in-culture ideas.

Key Responsibilities:
  • Critical Thinking: Utilize intellectual curiosity, creativity, and critical thinking skills to connect the dots and evaluate opportunities strategically to ensure they break through and deliver on client goals.
  • Earned-First Storytelling: Understand the elements that make a story exciting, what brands are doing in the press and on social platforms, and what they should do next.
  • Communication: Develop and deliver succinct and compelling written and verbal communications.
  • Leadership: Lead a team of other curious colleagues, clients, and agency partners to execute flawlessly and to the highest quality standards.
  • Client Service: Provide exceptional client service with the ability to counsel and interact effectively with senior management at client organizations.
  • Management: Manage projects and teams to ensure the creation and meeting of deadlines in a fast-paced environment.
  • Interpersonal: Build strong relationships with team members, clients, and agency partners.
  • Technical: Familiarity with Word, PowerPoint, Excel, and Outlook, as well as media databases and social tracking tools.
  • Detail-Oriented: Demonstrate a keen attention to detail and a commitment to delivering clear and precise work.
  • Spark: Understand what sets you apart and what it means to do good, impactful work.
  • Obsession with Culture: Develop a clear understanding of what drives culture and a passion for tapping into pop culture to reach broad and diverse audiences.
  • Financial Acumen: Manage clients' budgets and allocate agency resources accordingly.
Requirements:
  • A minimum of 6-10 years of experience in senior account management with a background in consumer, consumer-tech, travel, fashion, and/or CPG PR.
  • BA or BS in Public Relations, Communications, Journalism, or a related field.
  • Strong experience with both large-scale and start-up business environments.
  • Client interaction, media relations, and industry knowledge.
  • Effective team supervision, mentorship, and leadership.
  • Excellent communication and presentation skills.
  • Management of earned media campaigns, including thought leadership, product launches, and earned-first creative campaigns.
  • Ability to counsel senior clients and their executives with flawless earned media strategy and creative storytelling.
  • Manage clients, team resources, and deliverables around major campaigns and programs.
  • Integrate earned media strategy seamlessly with digital, social, and paid media.
  • Experience in new business development and organic business growth efforts in support of new business pitches.

Benefits:

  • Medical
  • Dental
  • Vision
  • 401k (with employer match)
  • Tuition Reimbursement
  • Juice Money - $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
  • MyDays - Flexible holiday schedules
  • Short-Term Disability
  • Paid Employee Family Leave
  • Family Building Benefit