Automotive Recovery Associate

4 days ago


Greenville, South Carolina, United States Global Lending Services Full time
About the Role
As an Automotive Recovery Associate at Global Lending Services LLC, you will play a vital part in servicing active accounts within the Recoveries Department. Your primary responsibility will be to manage and resolve customer/dealer disputes, assist with total loss claims, and ensure dealership and customer accounts are accurate.

In this role, you will also make outbound phone calls to consumers, dealers, insurance companies, or other 3rd party contacts to support assigned processes. Additionally, you will provide feedback and potential solutions to management regarding process efficiency, customer/dealer experience, and quality assurance processes.

To excel as an Automotive Recovery Associate, you should possess exceptional interpersonal skills, be detail-oriented, and able to multitask. You must also be extremely organized, have exceptional oral and written communication skills, and be proficient in computer applications.

What You Should Know
The ideal candidate for this position will have a High School diploma or equivalent, a minimum of one (1) year of experience in a relevant customer service role, preferably in the automotive industry. You should be flexible to work within departmental operating days and times, which include Monday through Friday, 8:00 am-6:00 pm.

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