Customer Relationship Manager

2 weeks ago


Cincinnati, Ohio, United States Benchmark Gensuite Full time
About the Role

Benchmark Gensuite is seeking a highly skilled Customer Relationship Manager to join our team. As a key member of our customer success team, you will be responsible for driving customer satisfaction and growth among a portfolio of our existing customers.

Key Responsibilities
  • Continually grow existing customer relationships by identifying new business or growth opportunities to drive deeper engagement
  • Design, plan and coordinate program activities to help drive program success and participation
  • Manage multiple priorities and activities for clients while effectively collaborating with delivery teams to ensure a positive customer experience
  • Collaborate with the customer and Benchmark's team members to support projects, pilots, renewals, and expansion opportunities
  • Effectively develop an understanding of Benchmark's SaaS offerings to inform the growth process and product roadmap
Requirements
  • Bachelor's degree required
  • 3-5 years of experience working in a Customer Success, Relationship Management, Account Management, or similar role
  • Proficiency with Microsoft Office Suite including Excel and PowerPoint required
  • Ability to be flexible and adaptable
  • Ability to prioritize, execute projects, and manage time effectively
  • Empathetic, customer-first attitude
  • Experience with SaaS required
What We Offer

Benchmark Gensuite offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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