Client Relations Specialist in Insurance

1 week ago


Saint Louis, United States Christine Lieber AmFam Agency LLC Full time
Job Overview

The Christine Lieber Agency - American Family Insurance is dedicated to guiding our clients in understanding the significance of adequate coverage and safeguarding their most valued possessions. Our agency comprises a committed team of professionals, including a licensed staff focused on billing and claims, alongside a dedicated off-site quoting team.

We are currently in search of an Insurance Customer Service Representative to enhance our thriving agency. This full-time position is designed for an individual who can surpass customer service expectations while assisting both existing clients and potential customers. Comprehensive training will be provided to ensure your success in our vibrant work environment.

If you are prepared to embrace a fulfilling role within a leading agency, we encourage you to express your interest by completing the necessary application and assessment process. Become a part of the Christine Lieber Agency - American Family Insurance and contribute to the protection of what is most important to our clients.


Benefits

Standard Monday to Friday Schedule

Evenings Off


Key Responsibilities
  • Efficiently process requests for policy changes from customers.
  • Verify and update customer contact details during each interaction.
  • Promptly answer incoming calls to ensure a seamless customer experience.
  • Coordinate appointments for sales personnel to engage with prospective clients.
  • Address inquiries, cancellation requests, and sales inquiries within designated timeframes.

Qualifications
  • Licensing: An active Property & Casualty License is required.
  • Proficient in multitasking, with strong follow-through and follow-up capabilities.
  • Exceptional customer service skills with a focus on client satisfaction.
  • A motivated and goal-driven individual who excels in a fast-paced setting.
  • Ability to manage stressful and challenging situations with professionalism and tact.


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