Customer Service Associate
2 weeks ago
Menasha Corporation is a leading provider of packaging and supply chain solutions, with a rich history dating back to 1849. Our company consists of two businesses, Menasha Packaging and ORBIS Corporation, which offer a wide range of products and services to major global companies.
The OpportunityWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Associate. In this role, you will be responsible for processing orders, preparing correspondence, and fulfilling customer needs to ensure customer satisfaction.
- Ensure timely order entry and proactively manage order timelines for assigned accounts
- Proactively monitor open orders to advise key stakeholders of possible lead time challenges
- Demonstrate knowledge of Menasha's products and capabilities to align with customer's products and objectives
Key Responsibilities:
- Receives and responds to customer complaints and processes appropriate corrective actions
- Supports pricing requests
- Monitors product inventory to assure availability for production and/or distribution to customer; works with management to disposition aging inventory
- Prepares purchase orders for outside materials
- Prepares and reviews required business reports
- Supports continuous improvement initiatives
Requirements:
- High school diploma or equivalent required
- Minimum of 2 years of relevant experience required
- Prior display, graphic, and/or contract packaging industry experience preferred
- Experience in ERP platforms and proficiency in Microsoft Excel and SharePoint
We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.
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