Customer Service Representative

2 days ago


Saint Peters, Missouri, United States CarShield Full time
Customer Service Representative

CarShield is a dynamic and growing company that values its employees and provides a competitive compensation and benefits package. We are seeking a highly motivated and customer-focused individual to join our Customer Service team.

The ideal candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and provide top-notch service to our customers.

Key Responsibilities:

  • Answer incoming calls from existing customers
  • Assist customers with general inquiries, payments, and claims
  • Handle customer concerns and escalate issues as needed
  • Work with finance and administration
  • Maintain a positive attitude and customer-first approach

Requirements:

  • Ability to work on-site at our headquarters in St. Peters, MO
  • Strong attention to detail and ability to follow directions
  • Excellent customer service skills
  • Strong communication skills
  • Highly coachable
  • Ability to effectively multi-task
  • 1+ years' experience in a call center environment
  • Basic computer and typing skills
  • Bilingual (English/Spanish) fluency required

Benefits:

  • $17-19/hour, plus performance bonus (Average ~$20/hour)
  • Group Insurance (Medical, Dental, Vision, Life, etc.)
  • 401k with Employer Match
  • Paid Time Off at 6 months
  • Discounted CarShield policies
  • Discounted Tuition at Lindenwood University
  • Professional Development Opportunities
  • Basketball, table tennis, billiards, and other recreation on-site
  • Gym facilities, with the option to take classes led by on-staff personal trainer


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