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Global Learning Delivery Director

2 months ago

Atlanta, Georgia, United States Visa Europe Full time
Job Title: Global Learning Delivery Director

Visa Europe is seeking a highly experienced and skilled Global Learning Delivery Director to lead our learning delivery operations globally. As a key member of our team, you will be responsible for ensuring the efficient and effective delivery of all client-facing learning experiences.

Key Responsibilities:
  • Lead a team of operation support analysts and program coordinators to ensure the best learning experience for Visa's clients and partners.
  • Design and execute a comprehensive delivery strategy that optimizes process, governance, measurement, and instructor management.
  • Collaborate with internal and external stakeholders to ensure timely billing, scheduling, fulfillment, and measurement of external learning programs.
  • Manage vendor selection and contract negotiations to drive acceptable margins around delivery expenses while ensuring the best client learning experience.
  • Partner with the School of Digital Payments team, Visa University Sales trainers, and Regional External Learning Consultants to ensure seamless promotion, coordination, and execution of client learning events.
Requirements:
  • 10+ years of work experience with a Bachelor's Degree or 8-10 years of experience with an Advanced Degree (e.g., Master's, MBA, JD, MD) or 6+ years of work experience with a PhD in education, communication, or business.
  • 12+ years of work experience with a Bachelor's Degree or 8-10 years of experience with an Advanced Degree (e.g., Master's, MBA, JD, MD) or 6+ years of work experience with a PhD, in a learning & development/training or commercial facing role in a corporate environment.
  • 10+ years of direct people management experience.
  • Strong leadership skills appropriate to a fast-paced business environment and a matrix organization.
  • Demonstrated ability to work in a complex organization to determine business and customer needs, providing the best solution to meet those needs.
  • Excellent analytical skills: comfortable leveraging data to drive operational decisions and experienced with using Tableau dashboards.
  • Proven track record in implementing events and projects on time and within budget for large global events.
  • Must be a self-starter with ability to problem solve in the moment with both clients and internal stakeholders.
Additional Information:

This position requires travel 5-10% of the time. The position will be performed in an office setting, and the incumbent will be required to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.