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Lead Banquet Service Coordinator

2 months ago

Washington, United States Executive Personnel Inc Full time
Overview:

Executive Personnel Services Inc is seeking a Lead Banquet Service Coordinator to deliver outstanding guest experiences during catering and banquet functions. This position demands excellent leadership and organizational capabilities to manage and direct the banquet service team effectively. The Lead Banquet Service Coordinator will guarantee that every aspect of banquet operations, from preparation to conclusion, is carried out proficiently and to the highest standards, ensuring a memorable dining experience for all attendees.

Primary Responsibilities:

Team Management:
  • Oversee, train, and inspire banquet service staff to uphold high standards of professionalism and service quality.
  • Delegate tasks and responsibilities to banquet staff, ensuring optimal service coverage and efficiency.
  • Exemplify leadership and foster a positive, cooperative atmosphere within the team.
Event Management:
  • Work alongside the Lead Manager to plan and execute events, including menu selections, seating layouts, and special requests from guests.
  • Assist in the arrangement of banquet spaces, ensuring tables, chairs, linens, and tableware are set according to event requirements.
  • Supervise the proper presentation and serving of food and beverages, ensuring they are delivered at the appropriate temperature and in an appealing manner.
Guest Relations:
  • Deliver exceptional guest service by anticipating needs and addressing any concerns promptly.
  • Maintain a welcoming and approachable demeanor, serving as a point of contact for guest inquiries.
  • Ensure that all dietary restrictions and allergies are communicated to the kitchen staff and accommodated during service.
Quality Assurance:
  • Monitor the banquet area throughout the event to ensure cleanliness, proper settings, and seamless service.
  • Quickly address any service-related issues and communicate with the Banquet Manager as necessary.
  • Ensure adherence to health and safety regulations and food safety protocols.
Communication:
  • Maintain clear and effective communication with the Lead Manager, kitchen personnel, and other relevant departments to ensure smooth event operations.
  • Provide constructive feedback and suggestions for enhancing service quality and efficiency.
Requirements:
  • High school diploma or equivalent.
  • A minimum of 5 years of experience in waitstaff or supervisory roles.
  • Strong leadership and communication abilities.
  • Excellent customer service and interpersonal skills.
  • Capability to thrive in a fast-paced, high-pressure environment.
  • Knowledge of food and beverage service standards and etiquette.
  • Attention to detail and the ability to remain composed under pressure.
  • Willingness to work evenings.
Executive Personnel Services Inc is an EEO employer - M/F/Vets/Disabled