Landscape Production Coordinator

3 days ago


Westfield, Massachusetts, United States Hittle Landscaping Full time
Job Summary

We are seeking a highly organized and detail-oriented Landscape Production Service Coordinator to join our team at Hittle Landscaping. As a key member of our Production Division, you will be responsible for coordinating landscape services and ensuring exceptional customer satisfaction.

Key Responsibilities
  • Serve as the primary point of contact for clients, addressing inquiries and providing updates on project progress.
  • Collaborate with production crews to schedule and ensure projects are completed on time and to our quality standards.
  • Maintain accurate records of services rendered, manage customer feedback, and resolve any service-related issues promptly.
  • Work closely with management to ensure seamless communication between clients and production teams.
  • Prepare and maintain project documentation, including work orders, client communications, and service reports.
Requirements
  • 1-3 years of experience in customer service/customer care, preferably in a landscaping/construction or trade industry with an emphasis on client satisfaction.
  • Strong organizational skills and attention to detail.
  • Excellent verbal and written communication skills.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Sense of urgency to complete tasks/requests.
  • Proficiency in Microsoft Office Suite with Excel, Word, Outlook, etc; experience with project management software is a plus.
  • A positive attitude and a customer-centric approach.
  • Bilingual in English and Spanish.
What We Offer
  • Competitive compensation depending on experience.
  • Full-time schedule with day shift, Monday to Friday, and overtime as needed.
  • Eligibility for benefits, including 401(k), PTO, vacation days, holiday pay, medical, dental, vision, referral program, and more.


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