Production Support Specialist

1 day ago


Downers Grove, Illinois, United States Beacon Hill Full time
Production Support Specialist

We're seeking a skilled Production Support Specialist to join our top client's healthcare enrollment team on a contract-to-hire basis.

Location: Moon Township, PA or Downers Grove, IL

Hybrid: Tuesday, Wednesday, Thursday

Duration: Contract to Hire

Conversion Salary Target: $100,000 - $110,000

About the Role
  • In this role, you will play a critical role in maintaining and optimizing the organization's enrollment systems. This role supports key periods like the annual Medicare enrollment from and the Exchange Program.
  • You will work on CMS data processing, handle claims processing, resolve Tidal-related issues, and collaborate with vendors on system defects and enhancements.
Key Focus Areas:
  • Linux Shell Scripting
  • Tidal (Job Scheduling)
  • SFTP (Secure File Transfer Protocol) & File Transfer Processing
  • Medicare or Healthcare Industry experience
Responsibilities:
  • Maintain and integrate software applications, ensuring stability and smooth implementation of updates.
  • Design application management systems for day-to-day operations and support.
  • Develop protocols for troubleshooting, root cause analysis, and ticket resolution.
  • Collaborate with internal teams to enhance the flow of knowledge and ticket handling between service desks and application support.
  • Establish strong relationships with application owners and business users to meet service expectations.
  • Support and participate in infrastructure maintenance and application releases.
  • Monitor daily processes and maintain system support documentation.
Requirements:
  • Previous experience in the healthcare insurance industry, particularly in Medicare enrollment, file processing, and exchanges.
  • 3+ years of experience in supporting multi-tier applications.
  • 3+ years of hands-on experience with Linux/Unix environments and Shell scripting.
  • Solid understanding of batch processing and monitoring technologies.
  • Strong analytical and critical-thinking skills to troubleshoot and resolve issues.
  • Strong organizational and communication skills, with business acumen covering enrollment to claims processing workflows.
Preferred Qualifications:
  • 3+ years of experience in event and incident management across teams.
  • Familiarity with ServiceNow.
  • Experience leading cross-functional teams in troubleshooting and issue resolution.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.



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