Health Insurance Call Center Representative

2 weeks ago

Orlando, Florida, United States MCI Careers Full time
Job Title: Health Insurance Call Center Agent

Job Summary:

MCI Careers is seeking a highly motivated and dedicated Health Insurance Call Center Agent to join our team. As a key member of our customer service team, you will play a vital role in educating and guiding customers to select the insurance policies that best meet their needs.

Responsibilities:

  • Provide information to customers about various healthcare options and insurance policies.
  • Help customers choose the appropriate insurance policy that fits their needs.
  • Engage with customers to understand their requirements and provide relevant solutions.
  • Ensure that all activities and advice comply with insurance regulations and company policies.
  • Deliver high-quality service to ensure customer satisfaction and retention.
  • Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions.
  • Maintain accurate and up-to-date customer information and documentation.
  • Keep abreast of changes in insurance regulations, healthcare policies, and market trends to provide accurate and current information to customers.
  • Promote various insurance products and services to meet sales targets and business objectives.
  • Resolve any concerns that customers may have with their insurance policies.
  • Work closely with other team members and departments to ensure a cohesive approach to customer service and policy management.
  • Participate in ongoing training and professional development to maintain licensure and improve skills.

Requirements:

  • High school diploma or GED.
  • Must hold a valid Healthcare Insurance License.
  • Previous call center experience is preferred.
  • Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
  • Excellent oral and written communication skills.
  • Strong organizational abilities and interpersonal skills.
  • Flexible schedule, strong analytical and problem-solving skills, and the ability to multitask effectively.
  • Capable of functioning efficiently in a fast-paced environment.
  • Dependable in completing assignments and maintaining attendance.

Working Conditions:

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

Equal Opportunity Employer:

MCI Careers is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees.

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