Front Desk Ambassador
5 days ago
We are seeking a highly skilled and motivated Front Desk Clerk to join our team at the Los Gatos Garden Inn. As a Front Desk Clerk, you will be responsible for providing exceptional customer service to our hotel guests, handling check-in and check-out processes, and maintaining communication with housekeeping staff.
The ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and maintain a professional demeanor even in challenging situations. A competitive salary of $40,000 - $50,000 per year, depending on experience, plus benefits such as flexible scheduling, hotel stay discounts, and opportunities for advancement are offered.
Key Responsibilities:
- Monitor and maintain knowledge of hotel operations and activities
- Take reservations and answer questions via phone, email, and in-person
- Build rapport with guests and identify their needs through friendly conversation and open-ended questions
- Describe the features and amenities of guest rooms
- Ensure compliance with health and quality standards
Qualifications:
- Friendly and outgoing personality
- Proficient in English; knowledge of Spanish is a plus
- Strong communication and organizational skills
- Computer literacy
- Basic mathematic skills
- Able to resolve issues with a customer-focused orientation
- Able to lift 30 pounds and walk up a flight of stairs and walk about one city block back and forth to rooms if needed to assist guests.
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