Customer Service Ambassador

7 days ago


Los Gatos, California, United States TPG Hotels Resorts and Marinas Full time

**Job Responsibilities:**

We are seeking a skilled and friendly individual to join our front desk team as a Part Time Front Desk Agent. The ideal candidate will have strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices. Key responsibilities include:

  • Greeting and Check-In: Welcome guests in a friendly and professional manner, assist with the check-in process, verify reservations, and provide necessary information about our services, amenities, and policies.
  • Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed, ensuring accuracy in billing and resolving any payment-related queries.
  • Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required, respond to emails and inquiries promptly and professionally.
  • Reservation Management: Manage room or service reservations, cancellations, and modifications, ensure accurate data entry and maintain an up-to-date reservation system.
  • Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations, address and resolve guest complaints or concerns in a timely and courteous manner.
  • Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable.
  • Cash Handling: Handle cash transactions accurately and securely, maintain an organized cash drawer and reconcile transactions at the end of each shift.

**Requirements:**

  • High school education or equivalent experience.
  • Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred.
  • Ability to remain calm and professional under pressure.
  • Proficiency in operating a computer, calculator, phone, and other office equipment.
  • Excellent communication skills, both written and verbal, with good organizational and efficient time management skills.

**Estimated Salary:** $20-$22 per hour.



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