Retail Store Manager

3 days ago


Burlington, Vermont, United States Spectrum Full time
About the Role

We are seeking a highly motivated and experienced Retail Store Manager to join our team at Spectrum. As a Retail Store Manager, you will be responsible for leading a team of sales representatives and customer service agents to achieve sales targets and provide exceptional customer experiences.

Key Responsibilities
  • Lead and motivate a team of sales representatives and customer service agents to achieve sales targets and provide exceptional customer experiences.
  • Develop and implement sales strategies to drive revenue growth and improve customer satisfaction.
  • Collaborate with peers to build high-performing teams through best practice sharing and coaching.
  • Ensure store success by building positive customer relationships and utilizing probing techniques to overcome obstacles.
  • Communicate with customers in a retail setting, delivering a positive company image while exceeding operational metrics.
Requirements
  • 3-5 years of sales and customer service experience.
  • Working inside a retail store environment.
  • High level of comfort with personal technology.
  • Intermediate knowledge of software programs, including Excel, Word, and PowerPoint.
  • Valid driver's license, satisfactory driving record, auto insurance, and reliable personal vehicle.
  • Lift up to 35 lbs. and stand for prolonged periods of time.
  • Travel and flexibility to support store hours as business needs dictate.
Preferred Qualifications
  • Bachelor's Degree or equivalent work experience.
  • Management experience - 1+ years.
  • Telecommunications/wireless experience - 1-3 years.
About Spectrum

Spectrum is a dynamic and growing company that connects people to more. We offer a comprehensive range of services, including Spectrum Internet, mobile, TV, and voice. Our Retail Sales team powers over 700 store locations that serve our communities and customers. We support them by offering state-of-the-art solutions and a performance-driven culture.

At Spectrum, we believe in offering a comprehensive range of benefits and opportunities for growth and development. We are committed to creating a positive and inclusive work environment that supports the well-being and success of our employees.



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