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Healthcare Access Specialist

2 months ago

Houston, Texas, United States Harris Health System Full time
Position Overview:

The Patient Access Representative plays a crucial role in ensuring a smooth and organized process for patient registration, admission, and insurance verification for both inpatient and outpatient services.

Exceptional customer service skills are essential to guarantee the collection of accurate information. The representative will inform patients of their rights as outlined by HIPAA regulations and the policies of Harris Health System.

It is imperative that all accounts are maintained with comprehensive and precise data to facilitate timely billing and maximize reimbursement.


Essential Qualifications:
  • High School Diploma or GED.

Experience Requirements:
  • Minimum of 1 year in a customer service-focused role.

Communication Proficiencies:
  • Strong verbal communication skills (frequent public interaction).
  • Ability to write and compose reports effectively.

Technical Skills:
  • Proficient in PC usage.
  • Familiarity with MS Word.

Job Attributes:
  • Strong mathematical skills.
  • Excellent interpersonal skills.

Work Schedule:
  • Availability on weekends.
  • Flexible hours.
  • Eligible for telecommuting.
  • Willingness to work overtime and travel as needed.

Additional Requirements:

The candidate must be capable of working independently, managing stressful situations effectively, and demonstrating outstanding interpersonal skills. The ability to communicate clearly and compassionately with patients, physicians, family members, and colleagues is essential, adhering to a customer service ethos and principles of compassionate care.

Attention to detail is critical, with the ability to perform tasks accurately and efficiently while managing multiple responsibilities.


Equipment Competency:
  • Proficient in PC operations.