Healthcare Outreach Specialist

4 weeks ago


Houston, Texas, United States Elevance Health Full time
Job Summary:

We are seeking a skilled Healthcare Outreach Specialist to join our team at Elevance Health. As a key member of our outreach team, you will play a vital role in connecting with our members and the community to promote health and wellness.

Key Responsibilities:

• Respond to member inquiries and provide timely and accurate resolution of issues related to benefits, services, and policies.
• Collaborate with community-based organizations to promote State Sponsored Programs and support member access to care.
• Perform new member orientations and provide superior quality outcomes by taking ownership of issues to ensure timely resolution or follow-up.
• Comprehend the various cultural and linguistic needs of the Medicaid and SCHIP population and provide culturally sensitive support.
• Work professionally with company associates, community-based organizations, providers, and plan members to achieve shared goals.

Requirements:

• High School Diploma or equivalent required; minimum of 1 year of customer service experience or any combination of education and experience that would provide an equivalent background.
• Strong oral, written, and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
• Ability to speak English and Korean highly preferred.

What We Offer:

• Competitive salary range of $21.78/hr to $35.77/hr, depending on location and experience.
• Comprehensive benefits package, including medical, dental, vision, short and long-term disability benefits, 401(k) + match, stock purchase plan, life insurance, wellness programs, and financial education resources.
• Opportunity to work in a hybrid workforce strategy, with a mix of remote and office work, and the chance to make a meaningful impact in the healthcare industry.

How to Apply:

Interested candidates should submit their application through our website. We are an equal employment opportunity employer and welcome applications from diverse candidates.

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