General Manager

3 weeks ago

Hanceville, Alabama, United States Travel Centers Of America Full time
Job Summary

The Site General Manager is a visionary leader who oversees a designated travel center, responsible for coaching and leading the site in operating a successful and profitable location. This individual will build and maintain a strong, dynamic leadership team by communicating a clear vision and providing direction on training and development, profitability, site maintenance, safety, and more.

Key Responsibilities
  • Supervise the management team and overall operations of the designated location.
  • Establish and be responsible for goals to meet company objectives related to people, profit, safety, quality of service, and appearance of the locations.
  • Coach, teach, and demonstrate sound customer service principles to all team members, including direct customer contact to resolve issues when needed.
  • Partner with Profit Center Managers and Talent Acquisition to identify the best available management-level talent, whether internal or external.
  • Monitor key performance indicators to identify opportunities for improvement and clearly communicate opportunities to the District Manager and management team.
  • Ensure that programs are properly implemented and maintained to ensure the safety of customers and team members.
  • Assess performance of PCMs, complete appraisals of direct reports, and recommend for advancement and merit increases.
  • Ensure all customer complaints are addressed promptly and develop ways to reduce or eliminate their reoccurrence.
  • Ensure awareness and compliance with all federal, state, and local regulations that impact operations.
  • Ensure accurate and timely completion and submission of reports, personnel records, time sheets, price surveys, and others as directed.
Requirements
  • High School Diploma (or GED) required; Associate's or bachelor's degree preferred.
  • 3+ years of experience in a leadership role preferred with proven positive results.
  • Proficient planning and analytical skills, including understanding the calculations on the P&L, coverage ratio, budget, and expense report.
  • Ability to perform all non-management functions to assist when needed.
  • Exhibit excellent verbal and written communication skills.
  • Proficiency in Microsoft Office, including Word, Excel, and PowerPoint, and operational understanding of POS software.
  • Must possess and maintain a valid driver's license with appropriate insurance coverage and acceptable driving record.
What We Offer
  • Competitive salary and quarterly bonus program.
  • Medical, dental, vision, and life insurance.
  • 401(k) with a company match.
  • Paid vacation and holidays.
  • Tuition reimbursement.
  • A wide variety of discounts on technology, travel, food, and fuel.
  • Opportunity for growth and advancement with company-paid training.
  • Relocation Assistance (relocation not required).

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