Customer Service Representative

4 weeks ago


Delray Beach, Florida, United States Air-Ref Co. Inc. Full time
About Us

Air-Ref Co. Inc. is a local and family-owned company that has been providing reliable residential and commercial HVAC, automation, refrigeration, and electrical services to Palm Beach County and Broward County since 1984.

Job Description

We are seeking a self-motivated and team-oriented individual to join our customer service team. As a Customer Service Representative, you will be responsible for managing a high volume of incoming calls, generating sales leads, and identifying and assessing customers' needs to achieve satisfaction.

You will partner with our Dispatch team to schedule maintenance visits, build sustainable relationships and trust with customers through open and interactive communication, and provide accurate and complete information using our company's methods and tools.

You will also meet personal and customer service team targets and call handling quotas, handle customer concerns, and escalate to the appropriate manager as needed. Additionally, you will maintain records of customer interactions within our dispatch program and follow communication procedures, guidelines, and policies.

We offer a range of benefits, including a great work environment, health insurance, dental insurance, life/disability insurance, 401k with company match, paid holidays, paid vacations, and overtime opportunities.

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.



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