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Experienced Community Housing Manager

2 months ago

Minneapolis, Minnesota, United States Aeon Full time
Job Overview

Organization Overview

Aeon is a nonprofit organization dedicated to the development, ownership, and management of quality, affordable housing solutions in urban areas. Since its inception, Aeon has successfully constructed or refurbished numerous residential units, providing essential stability to countless individuals and families. At Aeon, we hold the belief that everyone deserves a place to call home. The reality of housing insecurity is pressing, and we are committed to taking proactive measures to create and sustain affordable housing for those in need. Join us in our mission to make a meaningful impact.


Position Overview

We are in search of a seasoned property management expert with outstanding leadership, financial acumen, strategic planning, and customer service capabilities to become part of our team. This proactive and results-oriented individual will thrive in a vibrant and fast-paced environment, overseeing multiple properties. The Senior Site Manager will report directly to the Portfolio Director.


Key Responsibilities:


Building Relationships

  • Collaborate with Aeon staff and external partners to assist residents in maintaining housing stability and achieving their housing goals.
  • Ensure residents receive exceptional service in a welcoming and supportive atmosphere.
  • Lead customer service initiatives with cultural sensitivity, addressing the diverse needs and expectations of residents, staff, vendors, and community members.

Staff Leadership and Development

  • Enhance staff effectiveness through continuous training, mentoring, and timely performance management.
  • Encourage team growth by promoting participation in seminars and development opportunities.
  • Conduct annual performance evaluations for all team members.
  • Document all disciplinary actions and procedures appropriately.
  • Utilize delegation skills to manage time effectively and facilitate cross-training among staff.
  • Ensure accurate time reporting compliance.

Financial Oversight

  • Assist in the formulation of annual operating budgets for assigned properties.
  • Generate monthly financial variance reports.
  • Support annual capital expenditure planning to safeguard and enhance assets.
  • Monitor and manage property receivables effectively.
  • Control expenses to maximize property profitability.

Maintenance and Contractor Supervision

  • Oversee the maintenance and upkeep of properties by guiding the maintenance team.
  • Regularly monitor and ensure timely completion of resident and common area work orders.
  • Inspect properties for potential hazards or liability issues as needed.
  • Continuously review vendor invoices and performance.
  • Address any vendor performance issues or invoice discrepancies.
  • Prepare for and oversee quality inspections, including but not limited to regulatory compliance checks.

Leasing and Marketing

  • Achieve occupancy targets set by the organization through effective marketing strategies.
  • Process applications and ensure resident retention.
  • Implement affirmative marketing practices.

Administrative Management

  • Ensure effective employee selection, training, and performance management, ensuring compliance with policies and procedures.
  • Maintain property files and records in accordance with regulatory and organizational standards.
  • Continuously enhance management and technical skills.

Qualifications

  • A minimum of 3 years of experience in multi-site multifamily property management with a proven track record of fostering teamwork and enhancing performance across various properties.
  • Experience with Tax Credit and Section 8 programs is essential.
  • Demonstrated success in managing a minimum of 200 units and leading teams of at least 3 staff members.
  • Strong skills in financial analysis, property budgeting, and reforecasting with meticulous attention to detail.
  • Experience working with individuals affected by mental health challenges, substance use, poverty, and trauma is advantageous.
  • Proven leadership and community-building skills with staff, residents, and community stakeholders.
  • Ability to engage in culturally responsive interpersonal communication, recognizing diverse needs and expectations.
  • Resourceful problem solver with a commitment to excellence, customer service, and loyalty to Aeon's mission.
  • Strong work ethic with the ability to prioritize and manage a diverse workload in a dynamic environment.
  • Commitment to participating in Aeon's diversity, equity, and inclusion initiatives.
  • A valid driver's license, reliable transportation, and vehicle insurance are required.
  • Physical Requirements:
    • Ability to lift up to 10 lbs.
    • Ability to reach above and below shoulder height.
    • Ability to sit and stand for extended periods.
    • Ability to conduct property tours, including inspections of grounds and common areas.
    • Ability to file and enter data into a computer for prolonged periods.
    • Ability to work in various weather conditions.

Compensation and Work Environment

Compensation is based on experience and includes a comprehensive benefits package featuring medical, dental, vision, life insurance, short-term and long-term disability, retirement plans, generous paid time off, and an employee assistance program. This full-time role typically follows a Monday to Friday schedule during daytime hours, with some flexibility to meet the needs of the position and staff. The Senior Site Manager will participate in an on-call rotation approximately every 5-6 weeks, which includes making management decisions as needed. This position is primarily office-based with occasional travel to other properties for training and meetings.


Aeon is committed to fostering a diverse work environment. We strongly encourage individuals with disabilities, members of BIPOC communities, the LGBTQ+ community, and those from underrepresented backgrounds to apply.


Aeon is an Equal Opportunity / Affirmative Action Employer.

We encourage employees and residents to apply.