Senior Technical Support Specialist

2 days ago

MagstattleBas, Grand Est, United States Mutual of Omaha Full time
About the Role

We are seeking a highly skilled Senior Support Technician to join our team at Mutual of Omaha. As a key member of our IT department, you will be responsible for leading the installation, maintenance, and troubleshooting of advanced desktop and application systems.

Key Responsibilities
  • Lead and manage technology solutions: Collaborate with senior business partners to understand needs, direct requirements gathering, and perform complex root cause analysis to develop and deliver appropriate solutions and strategies.
  • Oversee installation and maintenance of systems: Install, configure, maintain, and troubleshoot desktop and application delivery technologies and systems, ensuring the stability and performance of application and desktop environments.
  • Participate in strategic planning and performance analysis: Engage in capacity planning, demand forecasting, software performance analysis, system tuning, and provide input into the strategic and tactical direction for technology solutions.
  • Ensure compliance and security: Adhere to Change Management, Incident Management, and Configuration Management policies, while ensuring appropriate security and privacy measures are implemented to protect company data.
  • Mentor technical teams: Provide leadership by mentoring others, acting as a technical subject matter expert in projects, and effectively collaborating in a matrix environment to foster a balanced organization with complementary skills.
Requirements
  • Expert troubleshooting and technology platform knowledge: Possess vast experience with technology products and platforms, with advanced skills in identifying and resolving issues in real-time related to computer hardware, software, and desktop/application delivery systems.
  • Advanced customer service and communication skills: Ability to communicate in person effectively with customers, previous experience supporting associates and executives, serving them with a high level of professionalism, and working collaboratively within teams to obtain consensus and foster trust for win-win solutions.
  • Strong operational and strategic planning capabilities: Demonstrate expert understanding of operational and tactical planning, utilizing Division, Area, and Team goals to prioritize work, guide actions, and anticipate downstream effects of technology implementation.
  • Proficiency in process improvement and instruction: Deep knowledge of process improvement methodologies and expert skill in developing and delivering instruction and mentoring technical support staff.
  • Comprehensive understanding of desktop and application delivery systems: Expert knowledge of these systems and sub-systems, combined with a strong educational background in Computer Science or equivalent IT systems/support engineering experience.
  • You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
  • Ability to work at our home office located in Omaha, Nebraska, in a hybrid environment.
What We Offer
  • Estimated Salary: $85,500 - $95,000, plus annual bonus opportunity.
  • Benefits and Perks, 401(k) plan with a 2% company contribution and 6% company match.
  • Regular associates working 40 hours a week can earn up to 15 days of vacation each year.
  • Regular associates receive 11 paid holidays in 2024, which includes 2 floating holidays that are added to your prorated personal time to be used at your discretion.
  • Regular associates are provided sick leave through the use of personal time. Associates working 40 hours a week can receive up to 40 hours of personal time in 2024, which is prorated based on the start date. Additionally, you will receive two floating holidays in 2024 by way of personal time that may be used at your discretion.

We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply.

  • Technical Support Specialist

    3 days ago

    Magstatt-le-Bas, Grand Est, United States Claas Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at CLAAS of America Inc. As a Technical Support Specialist, you will provide technical and service support for assigned CLAAS products, investigating concerns and effectively identifying resolutions.Key Responsibilities:Provide technical...

  • Technical Support Specialist

    3 weeks ago

    Magstatt-le-Bas, Grand Est, United States CLAAS Full time

    Job Title: Technical Support SpecialistCLAAS is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide in-field technical support for assigned CLAAS products, investigating concerns and identifying resolutions. You will also perform necessary repairs and conduct field test activities as...

  • Senior Technical Support Specialist

    3 days ago

    Magstatt-le-Bas, Grand Est, United States Mutual of Omaha Full time

    About the RoleWe are seeking a highly skilled Senior Support Technician to join our team at Mutual of Omaha. As a key member of our IT department, you will be responsible for leading the installation, maintenance, and troubleshooting of advanced desktop and application systems.Key ResponsibilitiesLead and manage technology solutions: Collaborate with senior...

  • Technical Support Specialist

    2 weeks ago

    Magstatt-le-Bas, Grand Est, United States CLAAS Full time

    Job Title: Technical Support SpecialistCLAAS is seeking a highly motivated and detail-oriented Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide in-field technical support for assigned CLAAS products, investigating concerns and effectively identifying resolutions.Key Responsibilities:Provide technical and...

  • Technical Support Specialist

    2 weeks ago

    Magstatt-le-Bas, Grand Est, United States Remarcable Inc. Full time

    Job Title: Technical Support SpecialistRemarcable Inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in ensuring the smooth flow of data between our platform and various contractors and suppliers in the distribution industry.Key Responsibilities:Assist in...

  • Licensed Practical Nurse

    2 weeks ago

    Magstatt-le-Bas, Grand Est, United States Cedarhurst Senior Living Full time

    About the RoleCedarhurst Senior Living is seeking a dedicated and compassionate Licensed Practical Nurse to join our team as a Senior Care Specialist. As a key member of our healthcare team, you will play a vital role in providing high-quality care to our elderly residents.Key ResponsibilitiesCompliance and Regulation: Ensure adherence to nursing regulations...

  • Level 1 Technical Support Specialist

    2 days ago

    Magstatt-le-Bas, Grand Est, United States Pomeroy Full time

    Temporary Assignment OpportunityWe are seeking a skilled Level 1 desktop support specialist to assist with configuring IP Phones at a client site in Omaha, Nebraska. The successful candidate will provide technical support and ensure seamless communication systems are in place. Instruction and training will be provided to ensure a smooth transition. This is a...

  • Senior Assembler/VSAM Technical Lead

    19 hours ago

    Magstatt-le-Bas, Grand Est, United States United Software Group Full time

    Job Title:Mainframe Assembler and COBOL SpecialistJob Summary:Responsible for analysis, coding, testing, and maintaining application software written in Assembler, COBOL, JCL, VSAM, DB2, MQ, and CICS.Supports existing business systems applications.Partners with senior developers and application architects to identify business needs and appropriate technical...

  • Customer Technical Specialist

    7 days ago

    Magstatt-le-Bas, Grand Est, United States Peraton Full time

    Job Title: Customer Technical SpecialistWe are seeking a highly skilled Customer Technical Specialist to join our team at Peraton. As a key member of our IT support team, you will be responsible for providing technical support to our customers, ensuring the smooth operation of our IT systems, and delivering exceptional customer...

  • Customer Technical Specialist

    4 weeks ago

    Magstatt-le-Bas, Grand Est, United States Peraton Full time

    Job Title: Customer Technical SpecialistWe are seeking a highly skilled Customer Technical Specialist to join our team at Peraton. As a key member of our IT support team, you will be responsible for providing technical support and services to our customers across the United States.Responsibilities:Provide technical support for end-user devices, hardware, and...

  • Technical Support Specialist

    3 weeks ago

    Magstatt-le-Bas, Grand Est, United States Apple Full time

    Job SummaryAs a Genius at Apple, you will be responsible for providing exceptional technical support and customer service to our valued customers. You will be the face of Apple, ensuring that every customer interaction is positive and memorable. Your technical expertise and problem-solving skills will be essential in resolving complex technical issues and...

  • Technical Support Specialist

    4 weeks ago

    Magstatt-le-Bas, Grand Est, United States Apple Full time

    Job SummaryAs a Genius at Apple, you will provide exceptional technical support and product expertise to our customers. You will be responsible for troubleshooting and repairing Apple products, as well as educating customers on the latest Apple technology. If you have a passion for problem-solving and a knack for communicating complex technical information...

  • IT Support Specialist

    3 weeks ago

    Magstatt-le-Bas, Grand Est, United States Creighton University Full time

    Job Title: IT Support SpecialistCreighton University is seeking a highly skilled and motivated IT Support Specialist to join our team. As an IT Support Specialist, you will provide technical support and assistance to faculty, staff, and students on a wide range of IT-related issues.Key Responsibilities:Provide technical support and assistance to faculty,...

  • Senior Assembler/VSAM Technical Lead

    2 days ago

    Magstatt-le-Bas, Grand Est, United States United Software Group Full time

    Job Title:Senior Assembler/VSAM Technical LeadJob Summary:We are seeking a highly skilled Senior Assembler/VSAM Technical Lead to join our team at United Software Group. The successful candidate will have extensive experience in Assembler and CICS, with a strong understanding of Mainframe technologies from development and implementation standpoints.Key...

  • HVAC Technical Support Specialist

    2 days ago

    Magstatt-le-Bas, Grand Est, United States Carrier Enterprise Full time

    Technical Support Representative - HVACCarrier Enterprise is seeking a highly skilled Technical Support Representative to join our team in Omaha, Nebraska. As a Technical Support Representative, you will be responsible for delivering post-sales technical support and training to customers and distributors of our HVAC products.Key Responsibilities:Provide...

  • HVAC Technical Support Specialist

    2 weeks ago

    Magstatt-le-Bas, Grand Est, United States Carrier Enterprise Full time

    Technical Support Representative - HVACCarrier Enterprise is seeking a highly skilled Technical Support Representative to join our team in Omaha, Nebraska. As a Technical Support Representative, you will be responsible for delivering post-sales technical support and training to customers and distributors of our HVAC products.Key Responsibilities:Provide...

  • Senior Assembler/VSAM Technical Lead

    4 weeks ago

    Magstatt-le-Bas, Grand Est, United States Frontend Arts Full time

    Job Title: Senior Assembler/VSAM Technical LeadAt Frontend Arts, we are seeking a highly skilled Senior Assembler/VSAM Technical Lead to join our team. As a key member of our technical team, you will be responsible for leading the development and maintenance of our mainframe applications.Key Responsibilities:Lead the development and maintenance of mainframe...

  • Senior Assembler/VSAM Technical Lead

    7 days ago

    Magstatt-le-Bas, Grand Est, United States Frontend Arts Full time

    Job Title: Senior Assembler/VSAM Tech LeadAt Frontend Arts, we are seeking a highly skilled Senior Assembler/VSAM Tech Lead to join our team. As a key member of our technical team, you will be responsible for leading the development and maintenance of our mainframe applications.Key Responsibilities:Lead the development and maintenance of mainframe...

  • Senior Assembler/VSAM Technical Lead

    3 days ago

    Magstatt-le-Bas, Grand Est, United States Frontend Arts Full time

    Job Title: Senior Assembler/VSAM Tech LeadAt Frontend Arts, we are seeking a highly skilled Senior Assembler/VSAM Tech Lead to join our team. As a key member of our technical team, you will be responsible for leading the development and maintenance of our mainframe applications.Key Responsibilities:Lead the development and maintenance of mainframe...

  • Senior Assembler/VSAM Technical Lead

    2 days ago

    Magstatt-le-Bas, Grand Est, United States Frontend Arts Full time

    Job Title: Senior Assembler/VSAM Tech LeadAt Frontend Arts, we are seeking a highly skilled Senior Assembler/VSAM Tech Lead to join our team. The successful candidate will be responsible for leading the development and maintenance of application software written in Assembler, COBOL, JCL, VSAM, DB2, MQ, and CICS.Key Responsibilities:Lead the analysis, coding,...