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Field Service Engineer

1 month ago

St Louis MO USA, United States RS&A LLC Full time
Job Title: Field Service Engineer

Job Summary:

We are seeking a highly skilled Field Service Engineer to join our team at RS&A LLC. As a Field Service Engineer, you will be responsible for providing technical support to customers on operational or maintenance aspects of system equipment.

Key Responsibilities:

  • Perform on-site or in-house servicing, repair and/or installation of company-serviced product(s).
  • Provide technical support to customers on operational or maintenance aspects of system equipment.
  • Serve as customer contact on technical and service-related problems.
  • Diagnose mechanical, hardware, software, and systems failures, using established procedures.
  • Determine the most cost-effective repair/resolution to minimize customer downtime.
  • Prepare reports for analysis of product failure trends and serviceability issues.

Requirements:

  • Expert professional experience with electronic and electro-mechanical engineering, testing equipment used for verification, checkout, and calibration of electronic equipment.
  • Sound knowledge of and professional technical experience with micro-computers/PC-based systems.
  • Client-focused attitude.
  • Articulate and skilled in interpersonal communication; fluency in the local language and in English, both written and spoken.

Preferred Qualifications:

  • Sound computer usage and debugging skills.
  • Ability to identify and repair routine software and network problems.
  • Proficient at diagnosing and solving moderately complex mechanical problems, including simple vacuum leaks.
  • Identify and resolve simple imaging system defects.

Working Conditions:

  • Ability to lift 75 pounds.
  • Ability to stand for long periods of time.
  • Ability to drive up to 8 hours per day.
  • Dexterous ability to manipulate small objects.
  • Willing to work standard and non-standard hours as required to support customers.