Field Service Technician

4 weeks ago


St Louis MO USA, United States Stereotaxis Full time
Job Summary:

As a Field Service Engineer at Stereotaxis, you will be responsible for providing on-site installation, repair, and maintenance of our robotic technology in hospital surgical environments. You will also provide remote diagnosis and support to ensure seamless operations.

Key Responsibilities:

  • Diagnose and repair electromechanical systems, including robotic technology
  • Interface with customers to understand their equipment needs and provide updates on service progress
  • Create and modify service documentation, including installation and troubleshooting manuals
  • Maintain reporting documentation to ensure compliance with company and government requirements
  • Perform remote support and diagnosis when not deployed in the field

Requirements:

  • Associate's degree in electronics or relevant technical field
  • 1-3+ years' experience in field service or electromechanical systems repair
  • Experience working in diagnostic x-ray and catheter lab environments
  • Ability to work independently and make business decisions to maintain customer satisfaction
  • Good communication skills and ability to communicate with customers
  • Ability to make repairs at a component level
  • Windows experience, including TCP/IP protocols
  • Legally authorized to work in the United States

Work Environment:

This role requires approximately 50-100% travel, including occasional weekend travel. You must be able to provide after-hours technical support, lift 40lbs, and work around magnetic fields.

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