Customer Service Coordinator
3 weeks ago
The Cruit Group seeks a detail-oriented and customer-centric individual to manage service workflows, coordinate with departments, and ensure customer satisfaction. This role is ideal for those with previous experience in a customer-facing role within an electrical, HVAC, or plumbing company and proficiency in ServiceTitan software.
Key Responsibilities:
- Scheduling service technicians and managing their daily dispatch for 5-8 trucks.
- Coordinating with permit services and scheduling necessary inspections.
- Creating new jobs in ServiceTitan for sold projects and sending out service invoices.
- Handling customer communication and coordination to ensure customer satisfaction throughout the process.
- Maintaining accurate records and managing service workflows in ServiceTitan.
Requirements:
- Previous experience in a customer service role within an electrical, HVAC, or plumbing company.
- Proficiency in ServiceTitan software required.
- Strong organizational skills and ability to manage schedules and coordinate with multiple departments.
Estimated Salary: Based on an hourly rate of $28-30, the estimated annual salary for this position is $58,240 - $63,600, assuming a 40-hour workweek.
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