Customer Service Coordinator

3 weeks ago


Clearwater, United States Cruit Group Full time
About the Position

The Cruit Group seeks a detail-oriented and customer-centric individual to manage service workflows, coordinate with departments, and ensure customer satisfaction. This role is ideal for those with previous experience in a customer-facing role within an electrical, HVAC, or plumbing company and proficiency in ServiceTitan software.

Key Responsibilities:
  1. Scheduling service technicians and managing their daily dispatch for 5-8 trucks.
  2. Coordinating with permit services and scheduling necessary inspections.
  3. Creating new jobs in ServiceTitan for sold projects and sending out service invoices.
  4. Handling customer communication and coordination to ensure customer satisfaction throughout the process.
  5. Maintaining accurate records and managing service workflows in ServiceTitan.


Requirements:
  • Previous experience in a customer service role within an electrical, HVAC, or plumbing company.
  • Proficiency in ServiceTitan software required.
  • Strong organizational skills and ability to manage schedules and coordinate with multiple departments.


Estimated Salary: Based on an hourly rate of $28-30, the estimated annual salary for this position is $58,240 - $63,600, assuming a 40-hour workweek.

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