Customer Service Liaison
1 week ago
This is an excellent opportunity for a motivated and results-driven individual to join our team as a Customer Support Advocate. In this role, you will be responsible for providing exceptional customer service, identifying opportunities to upsell products and services, and collaborating with our Sales team to drive new business growth. If you are passionate about delivering outstanding customer service and have a strong ability to communicate effectively, we encourage you to apply.
Responsibilities:
• Establish and maintain long-lasting business relationships with clients
• Identify, troubleshoot, and resolve client issues and concerns
• Maintain open communication between clients, their consumers, and our Customer Support Advocate Team
• Utilize product knowledge to upsell products and services as needed and assist our Sales team in new client acquisitions
• Provide clients with an individualized purchasing experience and utmost customer service
• Coordinate with the Sales team to ensure process orders are completed and installation dates are set
• Document client contact information, ensure purchase order accuracy, and submit all information accordingly to our Senior Customer Support Advocates
• Collaborate with fellow Customer Support Advocates, and other Customer Service and Sales team members to meet sales targets
Requirements:
• High School Diploma or equivalent certification required
• Bachelor's Degree in Business Administration, Communications, Marketing, or other related fields preferred
• 1-3 years of experience working in Client Relations, Customer Service, Hospitality, Sales, or other related fields preferred
• People-oriented and passionate about building relationships
• Charismatic and personable demeanor that transpires to fellow Customer Support Advocates and other Customer Service team members
• Results-driven and self-motivated to improve interpersonal skills
• Practices active listening and is empathetic to client concerns
• Solution-oriented and takes initiative in resolving unexpected challenges
Benefits:
PPI Inc. offers a competitive salary of $62,000 - $72,000 per year, depending on experience.
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