Customer Service Agent

2 weeks ago


Sumter, South Carolina, United States UnitedHealth Group Full time
Position Overview

As a Customer Service Agent, you will play a vital role in ensuring exceptional service delivery within the healthcare sector. Your primary responsibilities will include:

  • Managing Incoming Calls: Handle all incoming calls with professionalism and efficiency.
  • Appointment Management: Schedule, reschedule, or cancel patient appointments as necessary, ensuring optimal use of provider time.
  • Call Transfers: Direct calls to the appropriate departments or personnel, such as the nursing station, to facilitate effective communication.
  • Patient Interaction: Engage with patients over the phone, providing them with the necessary information and support.

This role is essential in maintaining the flow of communication within our organization and ensuring that patient needs are met promptly and effectively.



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