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Customer Service Specialist

2 months ago

Sumter, South Carolina, United States Optum Full time
Job Overview

Opportunities with Colonial Healthcare, part of the Optum family of businesses. We are a leading primary care and specialty medical practice dedicated to providing family-focused, patient-centered care. With over 25 years of experience, we are committed to enhancing patient experiences through innovative medical advancements and efficient service delivery.

As a vital member of our team, you will handle incoming calls from patients to manage their appointment needs, including scheduling, rescheduling, and cancellations. You will also be responsible for directing calls from healthcare providers and hospitals to the appropriate departments, ensuring seamless communication within our organization.

This full-time position requires flexibility to work various 8-hour shifts during standard business hours. You may also be asked to work occasional overtime based on operational needs.

We provide comprehensive training to ensure you are well-prepared for your role. Training hours will align with our standard business hours.

Key Responsibilities:

  • Manage all incoming phone calls, assisting patients with appointment scheduling and modifications.
  • Handle appointment adjustments in response to provider availability.
  • Transfer calls to the appropriate departments as necessary.
  • Document telephone encounters for patient inquiries regarding medications, lab results, or consultations with healthcare providers.
  • Contact patients who missed appointments to encourage rescheduling.
  • Reach out to new patients prior to their appointments to provide reminders.
  • Send correspondence to patients who cannot be reached by phone.
  • Assist in mailing notifications to patients of departing providers.

Your performance will be recognized and rewarded in an environment that encourages professional growth and development.

Required Qualifications:

  • High school diploma or GED, or equivalent work experience.
  • Must be at least 18 years old.
  • A minimum of 1 year of customer service experience, particularly in roles utilizing phones and computers.
  • Proficiency in navigating computer systems and applications.
  • Ability to work flexible 8-hour shifts during standard business hours.

Preferred Qualifications:

  • Experience in a healthcare setting.

Essential Skills:

  • Strong listening skills and the ability to gather relevant information while building rapport with patients.
  • Effective conflict resolution skills to address issues in high-pressure situations.

At UnitedHealth Group, we are committed to improving health outcomes and ensuring equitable care for all individuals. We value diversity and strive to create an inclusive workplace.

UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

UnitedHealth Group maintains a drug-free workplace. Candidates must pass a drug test prior to employment.

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