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Evening Operations Supervisor Trainee

2 months ago

Nashua, New Hampshire, United States Hannaford Supermarkets Full time

PRIMARY OBJECTIVE

Oversee retail functions for the designated department, making impactful decisions regarding team members, product quality, and customer service standards.

Foster strong relationships with both associates and customers, promoting a positive culture that aligns with Hannaford's strategic goals through team meetings, exemplifying our core values, and utilizing all available resources to drive performance.

Ensure that store conditions related to appearance, security, safety, and food hygiene are consistently upheld to the highest standards. Responsible for the effective management of company resources.


KEY RESPONSIBILITIES

  • Cultivate a welcoming and inclusive atmosphere to retain both associates and customers.
  • Guarantee adherence to all quality benchmarks.
  • Supervise departmental operations in line with established best practices.
  • Maintain the department's visual appeal and presentation standards.
  • Recruit, train, and mentor associates to fulfill departmental requirements.
  • Achieve financial targets for the department.
  • Oversee the performance of all assigned department team members.
  • Exemplify exceptional customer service.
  • Exercise sound judgment in delegating tasks and following up to ensure efficient departmental operations.
  • Maintain accurate records of production, losses, sales, and inventory.
  • Must be capable of meeting the physical demands of the role, with or without reasonable accommodations.
  • Recognize achievements and provide constructive feedback when necessary.
  • Treat all colleagues with fairness, dignity, and respect.
  • Ensure associates receive proper training from certified trainers.
  • Adhere to all company policies and procedures as outlined.
  • Develop comprehensive product knowledge across all areas of the assigned department.
  • Utilize RF (Radio Frequency) equipment as required.
  • Organize and manage product loads for assigned departments.
  • Assist in effective ordering and inventory management to optimize sales and minimize losses.
  • Conduct performance evaluations for all department associates in accordance with company standards.
  • Create effective work schedules to meet production and customer service standards while accommodating associates' personal needs.
  • Understand and utilize company tools such as: MPP, financial reports, scheduling, ordering, and business information systems.
  • Ensure adherence to operational and merchandising best practices to maximize profitability, with a focus on priority categories.
  • Maintain clear communication within the department and across the organization.
  • Observe and ensure compliance with company sanitation, safety, and food safety regulations.
  • Understand the factors contributing to and methods for minimizing losses.
  • Have a thorough understanding of the department's standard practice manual and program manuals for each assigned department.
  • Perform additional duties as assigned.
  • Strong grasp of store operations and merchandising techniques.
  • Excellent interpersonal, customer service, and communication skills.
  • Exceptional organizational abilities and a demonstrated willingness to learn various tasks and technical job requirements.
  • Proven judgment in problem-solving, decision-making, handling complaints, mediating disputes, and resolving grievances.
  • Desire and capability to lead and manage associates across multiple departments.
  • Previous experience as a Department Manager or equivalent is required.
  • A college degree or equivalent experience is preferred.
  • Must obtain accreditation as a "Certified Food Safety Manager" from the National Registry of Food Safety Professionals or a similar organization, or complete company-provided training and achieve accreditation within the first 90 days of employment. Accreditation must be maintained while in a position requiring it.
Physical Demands

  • Proficient in using computers and other communication systems necessary for job functions.
  • Ability to lift up to 20 lbs. regularly, including overhead lifting, and up to 60 lbs. occasionally. Push/pull up to 40 lbs. regularly.
  • Meet established volume and fixed activity standards.
PREFERRED QUALIFICATIONS

  • Assist in achieving financial goals: sales, payroll percentage, gross margin, loss control, MPP net percentage effectiveness, and management of other expenses.
  • Ensure compliance with all company policies and procedures as outlined.
  • Promote a sales-driven, customer-focused culture through relationship building and fostering an environment of enthusiastic customer engagement.
  • Treat all associates with fairness, dignity, and respect. Recognize achievements and provide constructive feedback when necessary.
  • Ensure the maintenance of the store's visual appeal and quality of all products.
  • Oversee the performance of all assigned department associates.
  • Make recommendations regarding hiring, training, and performance management for assigned department associates.
  • Support the developmental needs of assigned department associates.
  • Use sound judgment in delegating tasks and following up to ensure efficient store operations.
  • Observe and ensure compliance with company security, safety, and food safety standards.
  • Maintain merchandising techniques and layouts consistent with corporate philosophy.
  • Comprehensive understanding of the causes and means for addressing inventory loss issues in assigned departments.
  • Familiarity with company tools such as: MPP, financial reports, scheduling, ordering, and business information systems.
  • Solid understanding of standard practices for all departments.
  • Maintain effective communication with the management team, all associates in the store, and throughout the organization.
  • Treat all store information as strictly confidential.
  • Perform additional duties and projects as assigned.
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
Salary range is between $27.25 Hrly

Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.