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Scheduling Coordinator

2 months ago


Forest Hills, New York, United States HarmonyCares Full time
About the Role

We are seeking a highly skilled Scheduling Analyst to join our team at HarmonyCares Medical Group. As a key member of our operations team, you will play a critical role in developing and implementing strategies to optimize patient engagement and ensure effective and efficient workflows.

Responsibilities
  • Develop and maintain provider schedules to meet patient needs, ensuring seamless coordination and communication with medical assistants, patient care coordinators, providers, and patients.
  • Manage provider census through proactive risk management, ensuring the right patients are seen at the right time based on HarmonyCares' risk tiering and inactivation process.
  • Collaborate with local leadership to maximize scheduling system efficiency and ensure patient requests are communicated effectively.
  • Maintain relationships and effectively communicate HarmonyCares services with patients and family members, adhering to patient confidentiality policies and procedures.
  • Place and receive phone calls to facilitate effective scheduling function, escalating concerns and issues as needed.
Requirements
  • 2+ years of college education or equivalent experience.
  • 2 years of healthcare-related experience, with a strong analytical and critical thinking skillset.
  • Excellent written and verbal communication skills, with the ability to think logically and process sequentially with high detail accuracy and efficiency.
  • Intermediate computer skill set level with a strong foundation and working knowledge of Microsoft Office Suite (Excel, PowerPoint, Outlook).
What We Offer

HarmonyCares offers a competitive salary range of $63,000 - $86,394 per year, with a comprehensive benefits package, including health, dental, vision, disability, and life insurance, as well as a 401K retirement plan with company match, tuition reimbursement, paid time off, holidays, and volunteer time.