Associate Patient Care Coordinator, Forest Hills, NY
3 weeks ago
At UnitedHealth Group, we are committed to helping people live healthier lives and making the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances.
We are seeking a friendly, patient-focused, and detail-oriented Associate Patient Care Coordinator to join our team at Optum Pediatrics Forest Hills. As a key member of our care team, you will play a vital role in supporting the vision and mission of our organization, delivering excellent customer service, and adhering to Lean processes.
Key Responsibilities:- Welcoming and assisting patients and visitors with excellent customer service
- Checking patients in and out, obtaining patient co-payments, and scheduling appointments
- Maintaining heavy call volume, completing patient, insurance, or organization forms effectively and efficiently
- Verifying and scanning patient insurance information, generating referrals as needed
- Knowledge of EMR - EPIC preferred, Word Processing software, and other specialized software for the healthcare industry
- Ability to function as an effective team member, working well alongside physicians, nurses, and other ancillary staff
- Demonstrating courtesy to patients at all times, incorporating C-I-CARE into all patient interactions
- Ability to communicate effectively, both verbally and in writing
- Ability to work as a Medical Assistant (MA) and a receptionist
- Work with integrity, upholding the company's mission, values, and maintaining confidentiality in all situations
We offer a comprehensive benefits package, including competitive base pay, paid time off, medical plan options, dental, vision, life, and AD&D insurance, 401(k) savings plan, employee stock purchase plan, education reimbursement, employee discounts, employee assistance program, employee referral bonus program, and voluntary benefits.
We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We believe that diversity creates a healthier atmosphere and we are an Equal Employment Opportunity / Affirmative Action employer.
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