Head of Application Services
2 weeks ago
Empower Education for All:
At Ellucian, our mission is clear - to enhance education so that institutions can foster student achievement.
As the global leader in EdTech for higher education, we serve over 2,900 clients and impact more than 22 million learners across 50 nations.
We are committed to enabling higher education to unlock learning for everyone by offering solutions that support the complete student journey and provide the insights necessary for today and the future.
We value leadership, innovation, and growth. Our belief is rooted in humanizing our approach, acknowledging that our workforce is our most valuable asset. With a unified vision for transformation, we strive to create a brighter future for higher education.About the Role:
The primary goal of the Enterprise Applications Director is to enhance student success through the daily management and continuous improvement of the Jenzabar J1 ERP system (both technical and functional) and other enterprise applications at the institution.
The ideal candidate will possess the ability to lead a team effectively, ensuring regular meetings to discuss work progress, resolve issues, and uphold quality and productivity standards.
Services are provided through a mix of on-site and remote personnel.Where You Will Contribute
Exhibiting strong leadership and management of the IT team, including regular reviews of work progress, problem resolution, and ensuring adherence to quality and productivity standards.
Acting as a proactive leader, demonstrating excellent customer relationship skills while managing the client's ongoing modernization initiatives.
Collaborating with management to evaluate project proposals, establishing goals, timelines, funding constraints, procedures for executing administrative computing projects, staffing needs, and resource allocation.
Efficiently managing projects and resources by utilizing robust project management skills to articulate project requirements, suggest priorities for support groups and committees, and provide regular project updates while adhering to set timelines.
Serving as a liaison and providing technical support for administrative applications, including system configuration and usage guidance for the administrative user community.
Delivering systems analysis, problem-solving assistance, and necessary programming support to ensure the effective use of administrative information systems in alignment with the institution's goals and objectives.
Implementing quality assurance practices for change management and problem resolution.
Engaging with users and staff to assess the impact of proposed hardware or software changes.
Assisting in the evaluation of third-party software and hardware to determine their effectiveness and compatibility with existing technologies.
Assessing proposed IT projects to evaluate the adequacy of current hardware and recommending the acquisition of new equipment and software as necessary.
What You Will Bring
Experience with Jenzabar J1 ERP, Ellucian Colleague, Salesforce CRM.
Proficiency in MS SQL, T-SQL, and/or other data-related reporting tools.
Familiarity with third-party reporting tools such as Microsoft SSRS & Informatica.
Experience collaborating with support groups, various college departments, and committees.
Ability to effectively manage scope and customer expectations on individual projects.
Strong time-management, planning, and interpersonal skills.
A background in higher education with at least 5 years of relevant experience is preferred.
Excellent team-building and interpersonal abilities.
Outstanding written and verbal communication skills.
What Makes #Ellucianlife:
Comprehensive health benefits:
medical, dental, and vision
Flexible time off
Thrive Flex Lifestyle Account (LSA) to support your health, financial, or educational interests
401k with matching & BrightPlan - to assist you in saving for the future
Parental Leave
5 charitable days to give back to the community that supports us
Telemedicine
Wellness programs
Headspace Care (mental health support)
Wellbeats (virtual fitness classes)
RethinkCare & Wellthy– caregiver assistance
Diversity and inclusion initiatives providing access to internal employee resource groups
Employee referral bonuses to encourage the addition of exceptional new team members
We Promote a Learning Culture with:
Education Assistance Program
Opportunities for professional development
#LI-PK1
#LI-onsite
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