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Pharmacy Solutions Coordinator

2 months ago

Remote, Oregon, United States Expion Health Full time
About the Role

We are seeking a highly skilled and detail-oriented Pharmacy Solutions Coordinator to join our team at Expion Health. As a key member of our operations team, you will be responsible for managing new client implementations, providing ongoing project management, and supporting the day-to-day needs of clients.

Key Responsibilities
  • New Client Implementations: Oversee the onboarding process for new clients, ensuring all client needs and expectations are met, and internal resources are aligned to support successful implementation.
  • Ongoing Project Management: Manage client projects from initiation to completion, ensuring deadlines are met, and deliverables are of high quality.
  • Client Support: Serve as the primary point of contact for client inquiries and concerns, providing timely and effective solutions to day-to-day issues.
  • Client Communication: Maintain regular communication with clients to keep them informed of project status, updates, and any potential issues. Provide ongoing reporting and analytics to clients that offer insights into their data.
  • Internal Coordination: Work closely with internal teams to ensure client needs are met and projects are delivered on time. Coordinate with internal stakeholders to resolve client issues and improve processes.
  • Relationship Management: Develop and maintain strong, positive relationships with clients by understanding their needs and ensuring they are satisfied with the services provided.
  • Process Improvement: Identify opportunities to enhance internal processes and improve the client experience.
  • CRM Management: Utilize CRM tools (Salesforce) to track client interactions, project status, and other relevant client information.
  • Risk Management: Identify potential risks in client relationships and work to mitigate them proactively.
Requirements
  • Bachelor's degree: In a relevant field such as business administration, healthcare management, or a related field.
  • Experience: 3+ years of experience in client coordination, project management, or a related role.
  • Skills: Strong verbal and written communication skills, ability to manage multiple projects simultaneously in a fast-paced environment, proficiency in CRM tools (e.g., Salesforce), excellent problem-solving skills, and a proactive approach to addressing client needs.
  • Other: Ability to work collaboratively with internal teams and external clients, experience in the healthcare or pharmacy benefits industry is a plus, and willingness to travel occasionally for business needs.
About Expion Health

Expion Health has been challenging the industry status quo for over 30 years, leading with ground-breaking innovation in a wide variety of healthcare cost-management solutions. We provide exceptional service, technology, and product innovation to meet greater challenges in healthcare cost management.

We have a distributed workforce, allowing you to work from anywhere in the continental United States. Our connected culture includes town halls, one-on-ones with executive leadership, educational forums, and social clubs.

We offer a comprehensive benefits package, including:

  • 100% remote work
  • Medical, dental, and vision insurance
  • Short term disability and long-term disability
  • Life insurance and AD&D
  • Supplemental life insurance (Employee/Spouse/Child)
  • Healthcare and dependent care Flexible Spending Accounts
  • Healthcare Savings Account
  • 401(k) Savings and Investment Plan with company match
  • Paid time off
  • Phone and Internet Allowance