Full Cycle Solutions Architect

4 days ago

Remote, Oregon, United States TestBox Full time

Full Cycle Solutions Architect

We are seeking a highly skilled Full Cycle Solutions Architect to join our team at TestBox. As a Full Cycle Solutions Architect, you will be responsible for delivering end-to-end solutions that meet the needs of our customers. This includes technical configuration, scoping and planning, coordination and project management, customer-driven solution delivery, validation and delivery, ongoing support, product and program management, customer relationship management, data set creation and management, prompt engineering and problem solving, and culture contribution.

Key Responsibilities:

  • Technical Configuration Ownership: Lead the technical configuration for customer implementations, collaborating with the Customer Engineering team.
  • Scoping and Planning: Work with customers to build Solution Designs, addressing technical feature requests and defining project requirements.
  • Coordination and Project Management: Schedule and manage customer engineering tasks, ensuring on-time delivery across multiple projects.
  • Customer-Driven Solution Delivery: Prioritize and manage customer requests, balancing trade-offs to deliver optimal outcomes.
  • Validation and Delivery: Collaborate with internal teams and customers to successfully roll out new capabilities.
  • Ongoing Support: Provide ongoing technical support, managing customer requests to ensure maximum value from the solution.
  • Product and Program Management: Plan and manage multiple simultaneous integrations with the customer engineering team.
  • Customer Relationship Management: Build strong relationships with customers, establishing trust through technical knowledge and product expertise.
  • Data Set Creation and Management: Oversee the creation and management of data sets necessary for customer integrations.
  • Prompt Engineering and Problem Solving: Address complex technical challenges with innovative solutions, leveraging technology effectively.
  • Culture Contribution: Contribute to company culture by sharing knowledge, learning new things, and providing feedback to leadership.

Requirements:

  • 4-5+ years of experience in technical implementation or product management roles at a B2B SaaS company.
  • Strong understanding and experience with web development fundamentals (RESTful APIs, SQL, Python, LLM, client-side vs. server-side, deployment, testing methodologies).
  • Experience integrating with third-party platforms and services.
  • Enjoy solving technical problems and managing complex projects independently.
  • Detail-oriented, organized, and capable of building processes and systems from scratch.
  • Approach challenges with curiosity, creativity, and a collaborative mindset.
  • Value integrity, honesty, and customer obsession in your work.

Why TestBox?

  • We actively created a large Employee Stock Options Pool to reward our amazing founding team members.
  • Career development is a top priority, and we will work with you from day one to hype your achievements and help you grow to the potential you want.
  • Mental health services contribution to cover/contribute to co-pay costs.
  • 12 weeks paid parental leave with an option to do part-time return to work.
  • Annual fitness reimbursement.
  • Learning budget.
  • Unlimited PTO (with a minimum of 15 days per year).
  • Work from Home remote set-up allowance.

Diversity Commitment: We are focused on building a diverse and inclusive team. We welcome people of all backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer.

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