Automotive Service Consultant
1 week ago
Position Summary: The role of an Automotive Service Consultant involves welcoming clients, understanding their requirements, and collaborating with our Business Development Center to arrange appointments as necessary. Responsibilities may also include coordinating loaner vehicles and confirming insurance details prior to scheduling maintenance.
About Our Dealership: Covert Cadillac of Austin is a prestigious automotive dealership that has been serving central Texas since 1909, as part of the Covert Auto Group. Our service department is consistently busy, ensuring a steady flow of work. If you are seeking a stable career environment, you have found your place with us.
Compensation and Benefits for Service Advisors:
- Competitive Salary
- Health Coverage
- Retirement Plan (401(K))
- Annual Compensation: $60,000 - $80,000
Key Responsibilities:
- Welcome customers in a timely manner
- Gather customer and vehicle details
- Accurately document all vehicle issues and maintenance requests as communicated by the customer
- Assess and recommend maintenance based on the vehicle's age, mileage, and service history
- Prepare a thorough and precise estimate of labor and parts costs
- Set follow-up timelines and communicate them to clients
- Track the status of each vehicle throughout the day and provide regular updates to clients
- Ensure the final invoice matches the work completed as per the repair order
- Clarify all completed services and charges to customers
Qualifications:
- Demonstrated history of delivering outstanding customer satisfaction
- Previous experience as a service advisor, assistant lane manager, or service consultant
- Highly energetic demeanor
- A commitment to a long-term career with a growing organization
- Integrity in both personal and professional conduct
- Proficient computer skills and eagerness to learn new software
Covert Auto Group is an equal opportunity employer dedicated to fostering diversity and inclusion in the workplace. We do not tolerate discrimination or harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as defined by federal, state, or local laws.
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