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Service Consultant
2 months ago
Penske Automotive is seeking a highly skilled and customer-focused Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.
Key Responsibilities- Sell and Schedule Service Work: Utilize your excellent communication skills to identify and recommend necessary service work to customers, ensuring their vehicles are properly maintained and repaired.
- Schedule Service Appointments: Coordinate with customers to schedule service appointments, gathering necessary information and data prior to arrival.
- Write Up Vehicle Problems: Accurately and clearly document customers' vehicle problems on the repair order, ensuring all necessary information is captured.
- Advise Customers: Provide expert advice to customers on the care and maintenance of their vehicles, building trust and loyalty.
- Greet Customers: Welcome customers to our facility, ensuring a positive and professional experience from the outset.
To be successful in this role, you will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will also have a strong understanding of automotive service and repair principles, with the ability to interpret technical information and communicate complex ideas to customers.
