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Director of Housing Operations and Support

2 months ago

Leominster, Massachusetts, United States Making Opportunity Count Inc Full time
About the Role

Making Opportunity Count Inc is seeking a highly skilled and experienced professional to fill the position of Assistant Director of Housing Assistance and Support. This role will play a critical part in the organization's mission to create positive change and enhance the lives of individuals and families in Central Massachusetts.

Key Responsibilities
  • Program Oversight: Provide strategic direction and operational management of rehousing case management efforts, ensuring alignment with Emergency Assistance (EA) programming guidelines.
  • Strategic Planning: Implement and refine program strategies to enhance overall effectiveness and compliance, analyzing data trends to drive continuous improvement in program delivery.
  • Staff Supervision: Direct the maintenance of accurate and timely spreadsheets and reports that track program performance and case management metrics, providing high-level oversight and guidance to enhance performance.
  • Community Engagement: Represent the program at Emergency Assistance (EA) meetings and training sessions, ensuring that the program remains at the forefront of industry standards and practices.
  • Stakeholder Relations: Cultivate and maintain strong relationships with property owners and other key stakeholders, advocating for the HomeBASE Program and addressing any concerns or issues.
  • Process Improvement: Continuously assess and enhance program policies and procedures to improve service delivery and program impact.
Requirements
  • Education: Bachelor's degree in human services, psychology, or related field preferred. Extensive experience with EA programming can substitute for a degree.
  • Experience: 5 years' experience in the human service field, with 2 years' experience working within the State's Family Emergency Assistance Program funded by EA.
  • Skills: Strong understanding of the various housing opportunities available to low-income families, and the ability to navigate the application and approval process for various housing opportunities. Ability to demonstrate compassion and the ability to understand the needs of homeless families.
  • Personal Qualities: Strong communication skills, both written and verbal. Ability to think creatively and respond to crises quickly and calmly. Ability to always maintain a polite and professional demeanor.
About Making Opportunity Count Inc

Making Opportunity Count Inc is a non-profit human services agency dedicated to creating positive change and enhancing the lives of individuals and families in Central Massachusetts. We are committed to fostering community growth, providing essential services, and promoting holistic well-being.

We believe in the potential of people and the power of diversity to drive innovation and success. We encourage all applicants to apply, even if you do not meet every listed requirement. Your unique experiences and perspectives are what help us shape the future of Making Opportunity Count Inc.