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Service Product Training Specialist

2 months ago

Orlando, Florida, United States Ziehm Orthoscan Full time
Job Summary:

The Service Product Training Specialist will provide expert technical training to support our training programs for the Orthoscan and Ziehm product lines.

In this role, the Technical Training Leader will obtain and maintain Train-The-Trainer certification, and then drive evolutionary changes in training programs to refine and improve training outcomes and results, as well as develop new content as future products are developed and deployed.

The Technical Training Leader will assist in the planning, coordination, and execution of training activities to ensure the successful development and delivery of the company's technical training programs.

Key Responsibilities:
  • Design, develop, and deliver engaging product training tools for new and existing products.
  • Work closely with engineers, product managers, sales, and marketing to ensure that their training programs accurately reflect the latest features, installation, and functionality.
  • Coordinate logistics for the training sessions, including attendance and scheduling, room setup, and equipment preparation.
  • Create and communicate training schedules, training locations, and training calendars in coordination with management to meet business needs and objectives.
  • Manage training materials and resources to keep relevant and current, including presentations and organizing online resources and company portal registrations.
  • Monitor attendance and archive objective evidence of training attendance, database management, certification, and recertification.
  • Responsible for communication and coordination of units required for training sessions.
  • Responsible for the maintenance of appropriate documentation (databases, emails, presentations) and for training results/status to meet management, regulatory, and audit requirements.
  • Conduct product training on the entire product line at on-site and/or off-site locations as well as virtual/online sessions.
  • Collect, organize, and review feedback from trainees, trainers, and service management to evaluate the effectiveness of the training programs.
Requirements:
  • Bachelor's degree in electrical engineering, marketing, business, or other closely related field.
  • 3-5 years of experience within the medical device industry.
  • 2+ years of experience in product training or as a coordinator/administrative role in an educational or training setting.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.) and relevant software applications.
  • Knowledge of learning management systems (LMS) and online training platforms.
Competencies:
  • Experience working independently under pressure, lead multiple tasks, with multiple deadlines.
  • Excellent communication and interpersonal skills.
  • Strong desire to provide outstanding customer service.
  • Ability to explain complex technical concepts in a simple and clear way.
  • Displays initiative to find solutions and work effectively with all levels in the organization.
  • Expected to become a subject matter expert on all products and services subject to training.
  • Demonstrate the ability to manage time effectively, prioritize work, analyze, and problem solve.
  • Experience working independently under pressure, lead multiple tasks, with multiple deadlines.
  • Self-motivated with a strong work initiative and attention to detail and accuracy.
  • Must be able to produce quality and quantity of work.
  • Willingness to learn and adapt to new technologies and tools.
  • Excellent organization and time management skills.