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Customer Service Representative

2 months ago

Portland, Oregon, United States StanCorp Financial Group, Inc. Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our Contact Center team as a Customer Service Representative. In this role, you will be responsible for responding to customer inquiries in a timely and professional manner, ensuring accurate information delivery and enhancing customer experience.

Key Responsibilities
  • Respond to customer inquiries via phone, email, or chat
  • Resolve member transactions and provide technical guidance
  • Support service improvements and utilize technology for effective communication and problem-solving
  • Monitor performance metrics to meet Contact Center goals
Requirements
  • High school diploma or equivalent required; associate degree preferred
  • Minimum 1+ years of telephonic customer service experience preferred
  • Ability to handle semi-routine assignments within defined procedures
  • Strong communication skills and proficiency with computer systems
Why Work with Us

We offer a comprehensive benefits package, including a 401(k) plan with matching company contributions, an annual incentive bonus plan, generous paid time off, and opportunities for career growth and advancement. Our company values integrity, adaptability, and problem-solving skills, and we are committed to creating a supportive and responsive work environment.