Restaurant Operations Manager

2 weeks ago


Richboro, Pennsylvania, United States SUMMERWOOD MASTER Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant General Manager to join our team at Summerwood Master. As a key member of our management team, you will be responsible for leading our restaurant operations to deliver exceptional customer service, drive sales growth, and maintain high standards of quality and safety.

Key Responsibilities
  • Customer Satisfaction/Product Quality
    • Maintain fast, accurate service and ensure products meet company quality standards.
    • Drive customer-focused culture by resolving customer issues and training staff to meet or exceed customer service standards.
    • Track and analyze customer complaints and ensure food safety standards are met.
  • Financial
    • Develop and drive restaurant annual operating plan.
    • Analyze sales, labor, inventory, and controllables to meet or achieve margin and sales growth targets.
    • Train and mentor staff on financial analyses and profitability tips.
  • Operations
    • Ensure facilities and equipment are maintained to company standards.
    • Monitor inventory, food preparation, and order fulfillment daily to ensure adherence to company standards.
    • Establish restaurant speed with service targets and monitor performance to achieve goals.
  • Human Resources
    • Direct all restaurant-level HR activity, including crew hiring, performance management, compensation, and employee relations.
    • Provide hands-on training for management staff and develop Shift Managers and Assistant General Managers to assume higher-level responsibilities.
Requirements
  • High school diploma or GED.
  • Supervisory experience in food service or retail.
  • Ability to maintain financial controls and coach and train hourly employees.
  • Proven ability to drive customer satisfaction, financial performance, and employee satisfaction.

We offer a competitive salary and benefits package to the successful candidate. If you are a motivated and experienced leader who is passionate about delivering exceptional customer service and driving business results, please submit your application.



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