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Insurance Operations Supervisor

2 months ago

Honolulu, Hawaii, United States Navient Full time
Job Summary

We are seeking a highly skilled and experienced Insurance Operations Supervisor to join our team at Navient. As a key member of our revenue cycle management team, you will be responsible for supervising operational tasks and processes to support business objectives for our Insurance Operations clients.

Key Responsibilities
  • Supervise and manage a team of insurance operations professionals to ensure efficient and effective claims processing and revenue cycle management.
  • Develop and implement operational processes and policies to improve productivity, quality, and customer satisfaction.
  • Collaborate with internal business teams and external partners to ensure seamless communication and coordination.
  • Provide project-specific training and support to team members to ensure they have the necessary skills and knowledge to perform their duties effectively.
  • Monitor and analyze productivity, inventory, and quality report results to identify areas for improvement and develop action plans to address any issues.
  • Review performance data to ensure attainment of revenue and profitability targets and make recommendations for improvement.
Requirements
  • High school diploma or equivalent required; 2+ years of experience in revenue cycle operations (AR and billing) environment exceeding expected performance levels.
  • 1+ years of leadership experience; experience in MS Office products.
  • Proven knowledge and compliance with applicable federal and state regulatory requirements.
  • Strong communication and leadership skills; ability to establish trust and credibility with all levels of the organization.
  • Ability to meet strict deadlines and handle multiple priorities in a fast-paced environment.
Preferred Qualifications
  • Project management experience.
  • Data management experience.
  • Regular attendance is a requirement for this position.
  • Successful track record in the completion of assigned tasks and processes.
  • Effective team building, coaching, and leadership skills.