VIP and Video Conferencing Specialist
4 days ago
About Tekfortune Inc.
Chevron is a leading energy company that delivers energy solutions to the world. We are committed to helping our customers meet their energy needs while reducing their environmental impact.
Job Summary
We are seeking an experienced VIP and Video Conferencing Specialist to join our team. As a key member of our IT Infrastructure team, you will be responsible for providing technical support for core infrastructure and desktop technologies standard to Tekfortune Inc.'s operating environment.
Responsibilities
- Provide primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, Video Conferencing systems, and IT-to-IT support for all of Tekfortune Inc.'s Workforce Enablement product.
- Ensure consistent processes, procedures, and technologies are utilized across Tekfortune Inc.'s enterprise environment.
- Collaborate with Tekfortune Inc. IT design teams and Level 1 Service Desk to provide support for core infrastructure and desktop technologies.
- Document recurring issues in the Tekfortune Inc. Knowledge Base.
- Document case status and tasks/work completed with end users in the Tekfortune Inc. ITSM system.
- Follow the Tekfortune Inc. critical incident process.
- Provide white glove VC technical support for C-suite and high-level management and high-profile events.
- Follow Tekfortune Inc. required safety protocols and complete regular trainings on safety and compliance.
Requirements
- Bachelor's degree in IT or Computer Science preferred.
- 5 years combined experience and proficiency in supporting the following technologies:
- Mobile Device Management and Mobile Web Apps, iOS, etc.
- Windows 10 Operating System advanced troubleshooting; proficient using Windows registry
- Microsoft Office 365 advanced troubleshooting
- Hardware troubleshooting with the ability to pinpoint hardware vs. software issue
- General knowledge/troubleshooting for Macs
- General knowledge/troubleshooting for Networking
- General knowledge of Microsoft Intune
- Printers
- Teams Video Conferencing system support
- Understand and troubleshoot Azure MFA
- Desktop imaging
- Experience in desktop and notebook hardware, operating systems, and desktop software.
- Experience with writing business requirements, process flows, functional and technical specifications, test scripts, and end-user documentation.
Desired Qualifications
- Microsoft Certified Professional
- Microsoft Certified Technology Specialist
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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