Audiovisual Technician

Audio Video Technician

Greeley, CO

Full Time



Responsibilities for this position may include but are not limited to:



Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, Video Conferencing systems, and IT-to-IT support for all of Customer Workforce Enablement product.
Ensures consistent processes, procedures and technologies are utilized across Customer enterprise environment.
Understand and follow direction provided by the team leads and managers of different Customer products and towers.
Document recurring issues in the Customer Knowledge Base
Document in detail case status and tasks / work completed with end users in the Customer ITSM system
Follow the Customer critical incident process
Provides technical & meeting room assistance for conference rooms, Webex and Microsoft Teams meetings
Manage conferencing events setup and support
Manage Audio Visual Preventative Maintenance programs
Follow Customer required safety protocols and complete regular trainings on safety and compliance









Required Qualifications:

Bachelor’s degree in IT or Computer Science preferred
Ability to be self-motivated and accountable in a fast-pace, independent environment
Ability to think creatively as well as methodically regarding technical issues
Strong interpersonal, customer service, and conflict resolution skills
Willingness to learn and adapt to client culture



Technologies - Candidate must have 5 years combined experience and be proficient in supporting the following technologies:
Mobile Device Management and Mobile Web Apps, iOS, etc.
Windows 10 Operating System advanced troubleshooting; proficient using Windows registry
Microsoft Office 365 advanced troubleshooting.
Hardware troubleshooting with the ability to pinpoint hardware vs. software issue
General knowledge/troubleshooting for Networking
General knowledge of Microsoft Intune
Printers
Teams Video Conferencing system support
Understand and troubleshoot Azure MFA
Desktop imaging

Experience in desktop and notebook hardware, operating systems and desktop software.
Experience with writing business requirements, process flows, functional and technical specifications, test scripts, and end user documentation.



Analytical & Problem-Solving Skills - Demonstrated strong analytical & problem-solving skills - able to analyze given situations, develop mental models of complex problems, and identify & recommend approaches to solving them. Demonstrated ability to develop and communicate a compelling business case for use of IT through strong understanding of Customer business drivers and opportunities. Demonstrated ability to see the bigger picture, denote how processes/tools will impact other processes/tools. Ability to communicate with transparency the impact and risks with mitigation. Ability to think not necessarily outside of the box, but to think creatively within defined constraints.
Teamwork/Interpersonal Skills - Ability to lead through influence, influence/partner with geographically dispersed colleagues; build alignment using appropriate methods. Demonstrates an inclusive, collaborative style to ensure results are obtained and supported. Strong facilitation skills and ability to work with various support functions and regional offices. Strong collaboration across multiple management levels and organizations. Liaisons with cross functional teams leading lean sigma process improvement initiatives.
Business Knowledge - Experience in one or more IT delivery teams. Aware of operating environments and cultures outside the US. Understands how business strategies, plans and regional IT needs vary among Customer and the impact this may have on service delivery globally, regionally, locally. Demonstrated working experience of consultancy to provide business solutions - requirements, alternatives, design, construction, architecture, implementation.





Support Certifications, desired:

Microsoft Certified Professional
Microsoft Certified Technology Specialist