Patient Care Specialist

4 days ago

Rochester, New York, United States WellNow Urgent Care Full time
About the Role

We are seeking a highly skilled and compassionate Patient Care Specialist to join our team at WellNow Urgent Care. As a key member of our healthcare team, you will play a vital role in providing exceptional patient care and support to our patients and families.

Key Responsibilities
  • Take patient history and obtain vital signs
  • Perform basic testing and screenings, such as vision, audio, and urine drug screens
  • Collect laboratory samples and accurately complete corresponding paperwork
  • Perform point-of-care testing, such as strep, mono, and glucose testing
  • Ensure sterile technique and maintain a clean and safe environment
  • Schedule and coordinate necessary records for ancillary care
  • Assist providers with exams and testing
  • Maintain confidentiality and handle patient information with care
  • Perform registration duties, including explaining insurance options and collecting payments
  • Accompany providers to the bedside and accurately document patient information
Requirements
  • High School Degree or equivalent
  • Ability to identify equipment problems and correct or notify the team leader
  • Ability to apply written instructions and standardized work practices
  • Ability to establish and maintain effective relationships with staff, patients, and families
  • Able to withstand physical and mental demands, including standing, walking, and lifting
  • Computer knowledge and skills, including the use of Electronic Medical Records (EMR)
  • Up-to-date on injections and able to provide documentation, as per OSHA guidelines
  • Ability to complete and maintain CPR certification
  • Excellent listening and note-taking skills
  • Ability to apply written instructions and standardize work practices
  • Basic computer skills, including the use of EMR
  • Demonstrated ability to type at least 45 words per minute
  • Strong communication skills, including grammatical, spelling, and verbal
  • Detail-oriented with a proven ability to work effectively under conditions requiring accuracy
  • Capable of working well on a team
  • Friendly and customer service-oriented
  • Ability to manage high call volume
What We Offer
  • Competitive salary
  • Parental leave
  • Continuing education opportunities
  • Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage
  • 401(k) plan with a company match
  • Free urgent care visits for you and your immediate family members
  • Scrubs provided to ensure a professional and comfortable work environment
  • Opportunities for promotional growth
  • Monthly bonus based on performance and productivity
About WellNow Urgent Care

WellNow Urgent Care is a leading provider of urgent care services, offering quick, convenient, and quality care for non-life-threatening injuries and illnesses. We are committed to providing exceptional patient care and support to our patients and families.

We are proud to be one of the top 10 urgent care providers in the U.S., with over 200 facilities conveniently located across Illinois, Indiana, Michigan, New York, and Pennsylvania. If you are looking to make a meaningful difference in the lives of others, we encourage you to apply for this exciting opportunity.

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