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Cosmetic Patient Engagement Specialist

2 months ago

Rochester, New York, United States Dermatology Associates of Rochester Full time
JOB POSITION: Patient Relations Specialist at Dermatology Associates of Rochester
Position Overview:
  • As the Patient Relations Specialist at our distinguished Cosmetic Center for Aesthetics and Anti-Aging, you will embody our brand's ethos, showcasing our core values and culture.
  • We seek an individual who is professional, resilient, proactive, and enthusiastic.
  • Your responsibilities will include collaborating on various initiatives, meticulously following through on tasks, and fostering connections with both patients and colleagues.
  • You will be pivotal in representing our institution and ensuring a high level of customer satisfaction.
About Us:

At Dermatology Associates of Rochester, we prioritize teamwork, accountability, and ethical practices.

Our team is dedicated to delivering outstanding care for our patients' cosmetic and medical skin requirements.

We provide advanced treatments and have been recognized as a leading workplace and best dermatologist in the region.

Requirements:
  • Handle inquiries from cosmetic patients utilizing established communication protocols.
  • Guide interactions with communication scripts and address patient needs effectively.
  • Facilitate appointment scheduling and offer information regarding cosmetic treatments.
  • Establish enduring relationships with patients and maintain precise records in the EMR system.
  • Process payments, participate in educational seminars, and meet performance goals.
Skills and Qualifications:
  • Experience in customer support or related fields.
  • Exceptional verbal and telephonic communication skills with a focus on customer satisfaction.
  • Strong multitasking, prioritization, and time management skills.
  • Comforting demeanor with the ability to adapt to various personality types.

Your professionalism and commitment will contribute to our legacy of excellence in cosmetic dermatology and patient care.