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Service Operations Representative
2 months ago
Job Overview
Position Level
Entry Level
Location
Headquarters
Remote Work
Not Applicable
Employment Type
Full-Time
Educational Requirement
No specific education required
Compensation
Confidential
Travel Requirements
Minimal
Work Schedule
Daytime
Department
Customer Service
Role Summary
KEY RESPONSIBILITIES include, but are not limited to:
Additional responsibilities may include:
:
Responding to inquiries regarding:
product pricing, availability, specifications, order inquiries, order processing, order confirmations, order tracking, and product performance issues.
Assisting with technical inquiries from potential customers.
Acting as a liaison between assigned warehouses regarding inventory data and planning (forecasting and stock inquiries) for supply chain and production scheduling.
Based on customer interactions related to order transactions and product performance, contribute to building and maintaining customer relationships through direct communication with the Sales & Marketing team, as well as documenting interactions in CRM software.
Input new customer information and other order transaction data for existing customers using ERP systems.
Collaborate with external sales representatives to ensure account activities and materials are current using CRM software.
Investigate and relay information to appropriate departments to help identify and resolve customer issues arising during customer interactions.
SUPERVISORY ROLE
This position does not have supervisory responsibilities.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role.
While executing the duties of this position, the employee is regularly required to sit and communicate effectively. The employee frequently is required to use hands for typing or handling materials. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this role include close vision for computer use.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this role.
The noise level in the work environment is typically moderate due to the number of telephones and office traffic.
Qualifications
REQUIREMENTS
To perform this role successfully, an individual must be able to execute each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or equivalent preferred.
LANGUAGE ABILITY
Ability to read and understand simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group settings to customers, clients, and other employees of the organization.
COMPUTER PROFICIENCY
Must demonstrate a working knowledge of Microsoft Office Products (Word, Excel, Teams, PowerPoint) or show a willingness to quickly become proficient in each.
MATHEMATICAL ABILITY
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
No certificates, licenses, or registrations are required.
