Customer Service Representative

6 hours ago


Enid, Oklahoma, United States Parrish Enterprises Ltd Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Parrish Enterprises Ltd. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities
  • Handle customer inquiries and resolve issues related to product pricing, availability, specifications, orders, and performance.
  • Facilitate technical questions and provide accurate information to prospective customers.
  • Act as a liaison between regional warehouses and supply chain teams to ensure inventory information and planning are up-to-date.
  • Build and maintain customer relationships through direct communication and CRM software entries.
  • Prepare reports of business transactions and enter new customer data into ERP systems.
  • Collaborate with sales representatives to keep account activities and literature up-to-date.
  • Investigate and communicate customer issues to relevant departments for resolution.
Requirements
  • High school education or equivalent.
  • Ability to read, write, and communicate effectively.
  • Proficiency in Microsoft Office products and ERP/CRM software systems.
  • Strong problem-solving and analytical skills.
  • Ability to work in a fast-paced environment and meet deadlines.
Work Environment

The work environment is moderate, with a moderate noise level due to telephones and office traffic.



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